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Michelle’s May news

First off, a big warm welcome to our newly accredited Consultants in the UK from the recent April workshop!

We’ve loaded some new videos to our You tube channel this month which you might like to check out. Some short, snappy insights into Value and Leverage and The Company Structure in a New Context!

Michelle ClarkeWe’re looking to launch a new style of newsletter next month and we want your input. Not a big change in terms of content/look, as we regularly receive feedback from you that you enjoy the profile specific blogs and company news but more about frequency and length of content.

Instead of one long newsletter each month with several blogs on, we will produce communication more frequently for you but much punchier. Please look out for a link next week where you can share your feedback with us. It will only take 5 mins just to tell us about what you do/don’t want to see in it.

By the time you then see our first ‘new style newsletter’ in June, I’ll have celebrated a major milestone birthday (enough said!) with my friends and family and I’ll be enjoying an indulgent holiday doing something I’ve wanted to do for years – Ranching!

Till then – Have a fabulously Flow filled month ahead!

Michelle

 

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BIBA finalists 2012!

We’re delighted to share with you that out of 1000′s of businesses from across the North West, again, Talent Dynamics has made it through to the finals of the coveted BIBA awards! We will find out in August if we have made it all the way at the grand event in the 2 categories for New Business and Export Achievement Award.

BIBA finalists announced

 

 

 

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Una’s spotlight: Reduce Red Tape

We often hear in the news of calls to reduce government red tape and probably deservedly so! (See James Caan on the case: https://realbusiness.co.uk/news/james-caan-declares-war-on-red-tape) But have you considered the potential red tape in your own organisation?

It is so easy to carry on doing things the way that they’ve always been done without ever stopping to consider if that’s really necessary or even desirable.

When is the last time – if ever – you did an audit of your systems, processes and procedures? What about asking your teams to delete X many forms or procedures? Perhaps they could consolidate or shorten them even if they can’t get rid of them altogether.

The best place to start is with your customers. What do they complain about? Why might they leave your company for your competitors? If you don’t deal directly with your organisation’s customers, who are your internal customers?

Ask them what’s the one thing that they’d like to change about dealing with your team?

This is a really simple way to begin to eliminate the bureaucracy that creeps in as organisations grow and age.

It can help you to focus on what’s the real value that you offer and to clear away the clutter that stops people getting to that true value.

Imagine the results you could gain? Hours saved, happier customers and even happier staff.

Has each member of your team figured out what you could do with that extra time that really adds more value? If each team member did what they did best then performance can really flow, creating a virtual cycle of achievement and satisfaction.

All from looking to reduce red tape. You never know where it will lead…

 

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Jans Corner: Is your business a war zone or a blooming garden?

Many times when I listen to executives I certainly get the impression that there is a war raging. They speak about “beating the competition,” “taking over new markets,” or “defending market position.” What concerns me is that they say it without even thinking about it. In their minds it is not an analogy but the reality. Naturally, that makes business into a dangerous war zone.

Analogies and metaphors can be very useful to make the complex simple and relate the known to the unknown. They are by definition not inherently true, however, they by their very nature impose a powerful set of lenses – and limitations – on how we view the world, think and interact.

The war analogy may seem useful to mobilise (ups, another military term) resources and attention in the face of a great threat. However, conducting everyday business on a commercial battlefield can be an exhausting, disheartening and counterproductive experience. Who wants to be fighting for survival every day? Even medical research shows that living in the survival mode whilst providing short-term energy boost negatively impacts our long-term health and intelligence and thus paradoxically, our chances thrive into the future. And it also makes work and business life much less enjoyable and fulfilling.

The good news is that we can change our view and experience by simply changing the analogy we use.

What metaphors and analogies could we use that would empower us to connect with our greatest inspiration, tap our innate potential and foster fruitful collaboration for everyone’s benefit?

The options are limitless though I found that the best inspiration comes from nature. How would business shift if you viewed it like a beautiful garden or a delicate ecosystem where everything has its place and importance? What if you looked at your business like a living organism with its own well-being, relationships and legacy?

In this highly interrelated world we are in urgent need for new business metaphors.

So think about it. What could be the most empowering metaphor for your team, your business and your market?

You will notice that when you change the underlying metaphor, you and your team will inevitably shift how you think and interact, and your business will transform.

Metaphors are powerful and we use them all the time, so choose them wisely – they will not only influence what will be possible for you to accomplish but also determine how enjoyable, rewarding and meaningful will the journey be for you and everyone involved in your business.

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Michelle’s March news

Its been a wonderful Spring like month! I met up with the team and we worked on the plan for the next 6 months in a beautiful location just on the borders of the Lake District. We got so much achieved in a short space of time and we even had time for a lesson in ‘sheepdog trust and flow’ from world renowned sheepdog handler Thomas Longton. So interesting to see how our natural talents and types played out whilst working the dogs!


We also had a great night out at the Red Rose Awards last week. We were so proud to be in the line up of finalists for 2 awards and although we didn’t come home with an award we did have a fabulous evening! Here’s Janet showing one of our entries!

 

Meanwhile, Tamami our Master License Holder in Japan, accredited a new group of TDPC’s in Tokyo last week. Congratulations and welcome to you all!

 

 

Vicky, our Master License Holder in Australia, has been on tour with Talent Dynamics Creator, Roger James Hamilton for the past 2 weeks and has met with a whole host of fabulous new Trainers and HR Professionals who are joining us on the Gold Coast in May for their accreditation

Our Accreditation workshops are filling fast. April in the UK and May in Australia are already both sold out with a wait list! If you are curious to find out more about this programme and how it can benefit you and your clients, just drop me a line michelle@talent-dynamics.com

Have a fabulous flow filled month ahead!

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Jans Corner: Measure what you Treasure!

In a world where attention is on short-term profits and obsessively tracking the financials to achieve good quarterly results, we often times forget that there is superficial data and then there is meaningful data.

Because we tend to pay attention to – and treasure – what we measure, smart companies and teams turn it around and measure what they deeply treasure and what leads them to success.

Which means that they look at, quantify and measure the important and meaningful indicators in their business and allow a large enough horizon for seeing results and making decisions. Obviously, this does not mean forgetting the financials. Tracking and reporting revenue and profitability measures is not only useful but also required for economic survival and keeping investors – and the tax authorities – informed and happy. Now more then ever, this is, though, clearly not enough. Financials provide not just limited and distant but also a rear-mirror view of the business – it’s like playing football and being fixated on the scoreboard. You may accurately know how many goals were scored before but lose sight of the ball and the dynamics of the game – the flow of resources and activity.

To increase flow of resources and activity in the business, it is important to know why we are here (we know that profit is not the reason – rather it is the means to keep us in the game), what really constitutes success for the business and how things  work and are interrelated to make success happens sustainably and efficiently, so that we can pay attention and measure the right things all along the way.

W. Edwards Deming, the father of modern total quality management and great contributor to the post WWII rise of Japan as an economic power through its high-quality manufacturing, referred to conventional measurement as “tampering”: manipulation without genuine understanding.

We know that this genuine understanding requires patience, eye for detail, and analytical mind as well as systems thinking – grasping the underlying dynamics of the systems and seeing how the processes underlying everyday performance work.

In Talent Dynamics, we say the best person to make sure that systems and processes are measured and managed consistently and precisely is a Lord profile. Lords naturally exhibit the above characteristics and observe to understand and learn from what they see and what the data tells them. If they are tuned in to the overall success of the business and left to make their own data analysis and conclusions, they quietly ensure that existing assets are best utilised and closely monitored and that resources – material, information, and financial – are allocated and flow efficiently.

Who in your team and business is best suited to be put at the helm of this? Who could actually not just do it well, but also enjoy it?

Interestingly, just as the Japanese business miracle has shown some years ago, you may experience that this improved flow of activity and resources will generously show also on your financial statements too!

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Una’s spotlight: The cost of Low Trust!

Last week saw a senior Goldman Sachs employee Greg Smith leave very publicly by denouncing the company culture saying, “I can honestly say that the environment now is as toxic and destructive as I have ever seen it.”

Greg had lost faith and trust in his employers and while many employees wouldn’t have the clout to get in the New York Times, that doesn’t mean that they couldn’t do some very serious damage to your organisation’s reputation.

Even more serious than your reputation are the underlying factors that could cause an employee to feel the way that Smith did. I’ve seen this in countless organisations where a complete lack of trust colours absolutely everything that is done.

When was the last time you experienced negative office politics slowing things down? People covering their behinds with mass emails? Managers reluctant to make decisions unless it’s a joint decision in a meeting so that any potential blame can be shared out equally or even passed to somebody else? People promoted out of harms way instead of poor performance being addressed?

Building trust may seem to be generated by competence and reliability, however, it goes much deeper than that.

As organisations go through further Talent Dynamics steps it becomes clear very quickly how much trust and integrity there is at a senior level. Will people let go and delegate properly? When discussing the purpose or promise of a team or organisation are people on the same planet, let alone the same page? Do people ‘do as I say, not as I do’?

If employees don’t trust management, how can they be 100 per cent believable when interacting with your clients? At least without it eating them up inside, potentially creating stress and even ill health.

The layers of additional work and bureaucracy created by a lack of trust cost the bottom line. Hugely.

Does your organisation share its financials with its employees? Does it share the thought process behind major decisions? Does it genuinely ask for input, provide feedback and create a genuine dialogue?

If not, why not?

What is it hiding? If you or your organisation aren’t hiding things from your employees then please be aware that is how it may well come across.

How to Generate Trust

  • Give trust wisely. Discover where your team members will add the most value and let them do so.
  • 10x communication. Whatever level of communication goes on in your organisation, increase it by ten times. Be open, honest and transparent in your dealings.  Answer all questions without any fear of reprisal.
  • Ask for feedback and input. While employee surveys can be useful, more useful is ongoing and regular feedback with line managers as part of regular 121s and team meetings.
  • All the world’s a stage. Remember that your team(s) watch what you do every day. How congruent is it with what you say? For one day, preface everything you do and say with the thought, “what would the most cynical employee think of this?” Would that change your behaviour, or perhaps how you communicate what you are up to?
  • Work with people’s energies. Remember to allow people to be in flow and to support them in their primary energy. A Steel energy person may feel pressured to come up with ideas but a Dynamo will be delighted to finally have an outlet for their innovation. Ask a Tempo person about how to build upon existing relationships with other teams/customers, not about how to make systems better. Get the Blaze people to help communicate and forge new relationships, to ‘sell’ internally the results your team is getting to build trust in your competence.

Finally, make sure that you’re in flow yourself and are building relationships based on trust and respect. If you can’t look yourself in the mirror then it will be challenging to look other people in the eye and mean it. You know that when you’re in flow the positive results you get make you feel better about yourself and help you to elevate others in your team and organisation.

This is the best way to help your customers and get the financial results that then naturally flow…

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Red Rose Awards

LRRA11

We are finalists in the Lancashire Business View Red Rose Awards 2012 in the following categories:

Start up business of the year
International achievement award

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Jumping out of a plane without a parachute.

Michelle ClarkeI was disappointed recently to hear a leadership guru extolling the virtues of optimists over pessimists in a presentation. He was suggesting that Optimists are more successful in life and business. They have all the fun, the right attitude and get the best results.

What disappointed me was, we know, as you do, that it takes all sorts to make your business and team successful. There is certainly not a sustainable, one size fits all leadership style – oh and just how near impossible it is to swap from being a natural pessimist to becoming an optimist!

One of the TD profiles, who is a natural Optimist is the Creator profile. They live life with their head in the clouds, creating beautiful bold plans and new possibilities. It’s this natural optimism that allows them to get started on their plans, that they often haven’t yet finalised the details of, as they know they will figure it out as they go along. They inspire the team to action, with their boldness and beautiful descriptions of what will be and they get on with it.

Without Creators, teams would find it challenging to come up with big bold plans that keep them way ahead of the game and innovations that customers are going to just love!

So yes, I agree Optimism is very important!

However, Pessimism is also very important…

Lets look at one of the TD profiles who is a natural Pessimist. The Accumulator profile. They are the most risk averse of all the profiles and they commit to thorough research and analysis before making a decision. They take more time to check out what works and what doesn’t and when they make a decision that the time is right to do something, you can depend on them that the research is right.

Without Accumulators, teams can rush into plans and new ideas, without fully considering the consequences and risks, or knowing all the details.

By the way, the richest man in the world today is an Accumulator!

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently”

Warren Buffett

I hear organisations encouraging staff to be more positive and they ask their pessimists to communicate in a ‘more positive way’ – you know what, trying to tell someone that its going to rain at 11 o clock in a positive way, is just not that easy.  Fact is, the research shows its going to rain at 11. If you don’t listen to the warnings and take an umbrella, guess what, you are going to get wet. This is what pessimists do so beautifully. They can prevent you and your business from getting soaked because they know when the rain is coming!

Mike Harris, founder of Egg.com and Mercury, once told me, that in his initial planning stages with new ventures (he is a Creator) he always seeks a group of pessimists to run his ideas by. They tell him exactly what will go wrong and why people won’t want to buy it/use the service. He then takes their feedback and reshapes his plans to incorporate the challenges they see and he has built several Billion pound businesses!

“Both Optimists and Pessimists contribute to our society. The optimist invented the airplane and the pessimist the parachute”

GB Stern

 

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Free TD E Guide with extra new bonuses available for download now!

We have updated, revamped and added to our popular Free E guide this month.

Trainers and team builders wanting to know more about what Flow is and how to create it for business success have been downloading this Free Guide for the past 12 months and we thought it was time to update it.

We also decided to add some more free tools for people who want to know how to build high performing teams and to understand how Flow is a crucial element in that process.

Click here today to download the Free E guide and we will send you 2 free bonuses along with the E guide to really help you and your teams get into Flow!

Let us know what you think.

Drop us a line at info@talent-dynamics.com with your feedback!

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