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Talent Dynamics RSS Feed Blog Category: Developing Trust and Flow

DT’s Tower: Lessons of Trust from my Childhood (kind of)

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Heading as we are towards the Trust Conference, I’ve been thinking a lot about trust.  My trust antennae is becoming finely honed and I’m picking up more and more examples of how trust accelerates performance.

My not jealous face

I’ve also been watching TV.

One of the shows I really get a kick out of is Toy Hunter.  If you haven’t seen it (you should) it follows Jordan Hembrough, toy dealer, as he visits toy collections to find great toys that he can sell (and probably keep).

This guy makes his living from looking, talking and playing with toys!

I’m not jealous.

Aside from the gob smacking amount that some toys that I used to play with now sell for, it is a real trip down nostalgia lane as you see familiar toys in great condition and a little history of early commercial toys.

Trust, Given

Coming back on topic… As I was watching Jordan begin to negotiate with a collector on some toys (boxed DC superheroes from the 1960s :D ) the conversation turned financial:

Jordan: So how much would you be comfortable parting with these?

Collector: (thinks) how about $100 each?

Jordan: (laughs) I’ll tell you what I’ll do, I’ll give you $200 each.  They are worth WAY more than $100

The collector was very pleased.  What I found compelling though was the fact that Jordan didn’t even need to think.  The way he does business is give a fair price and… he is one of these people.  He loves and collects toys.  If he cheated the collector then he’d be cheating himself (kind of).

Trust, Shared

What do you think happened?  The collector understood that Jordan wasn’t going to rip him off and trusted him to give him the right price.  He asked his opinion.  He didn’t haggle.

The tour (these guys generally have rooms for toys.  Hell, they have built extra rooms for the toys they collect). went quickly and it was clear both Jordan and the collector could relax and do what they love to do best, talk and revel in the shared joy of toys they had.

A great way to do business.

You can still get tickets for the Trust Conference here but hurry September is coming up quickly!


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Work Ready Program Does It Again! TDYP

Work Ready Program 3

By Teejay Dowe - Talent Dynamics for Young People

Thanks to the wonderful generosity and sponsorship from two Swindon-based companies, The Brunel Shopping Centre and Thirdline IT, we ran our second Work Ready Program in July in Swindon. The Brunel donated their board room for the event which meant that once again, our young people had to show up to a place of work. The deal for them was:

a. Show up looking like you are coming to work

b. Show up at 8.45am to start at 9am

c. Present youself politely at reception

d. Play full out for 2 days

e. Have fun :D

What Happened

10 young people showed up before time to start on time and looking smart (yayy!! – first outcome achieved!)

To break the ice a little we had fun in teams with rope and as you can see is IS possible to tie a bow with everyone working together and NOT taking their hands off the rope at any time during the process :D

Then to introductions…which…predictably were short and sweet as they struggled to find anything good to say about themselves.

Next….the MAGIC begins…….we get out all of the blocks to employment that they think they face and using the profiles we explore who they really are:

a. As an individual

b. As a leader

c. As a team member

d. The things that they are naturally great at

e. The things that will challenge them

f. What they bring to an employer

g. How AMAZING they are :D

Seeing these 10 young people transform before your eyes is truly breath taking, inspiring and mind-blowing! From nothing to say about their strengths on day 1 to each doing a 5 mini presentation about themselves on day 2 – they’re like different people!

Results

A young man with a speech impediment who has been bullied because of it and hardly says a word stands up and tells the world who he is with such clarity and confidence that even he is amazed and immediately asks if he can do it again! Incredible!

Next the opportunity to put to put insight in to action as they take part in a business challenge and work together to provide a solution and present back to the group.

Finally the blocks disappear as they realise that what they thought were obstacles are no longer going to stop them and as the barriers go down the possibilities go up and mentors are chosen to continue them on their journey.

Work Ready

Work Ready also launched in Australia in July and as soon as I have the pics and the news I’ll be sharing that event with you. In August Work Ready will be run in Milton Keynes with Cassie Footman, in September in Swindon with Rachel O’Kennedy and also in September in Blackpool with myself .

If you want to know more about running programs where you are then please get in touch with me teejay@backontrackteens.com and let’s connect to see how we help make that real :D

Teejay Dowe will be leading one of the Break- Out sessions at the Trust Conference on September 11th.


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[VIDEO] Roger James Hamilton and the 3 reasons to attend the Trust Conference

Roger James Hamilton, international entrepreneur and futurist takes some time out to share his 3 reasons for being at the Trust Conference this year.

1. Trust and Markets

The ways people are sharing and noticing your business is changing rapidly and these changes make prediction difficult.  By focusing on the value of Trust your business can add a little extra certainty.

2. Trust and your Team

Only a few years ago you could be certain about the people, roles and responsibilities of those around you.  Not so today with virtual work spaces, flexi-time and entire supply chains changing or disappearing.  In this space who can you Trust?

3. Trust in Yourself

New options and new pathways for career progression are opening up all the time.  Businesses and individuals are having wild success with specialisation and niche targeting.  This can leave people second guessing themselves.  It can be difficult to Trust in your own decisions and your own personal journey.

You can still book tickets for the 2014 Trust Conference here


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Change and Challenges – Amanda’s Story

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By Osmaan Sharif

Recently there was a big change in the management team over at Citizen M Glasgow.

The new hotel manager, Amanda, had been a participant on one of my previous Talent Dynamics workshops here at Rapid Transformation, and approached me about doing some work with her new team.

Hitting the Ground Running

Her challenge was for the team to quickly build trust, understanding, and effective ways of communicating with each other.  She wanted them to hit the ground running, especially when it came to the special projects that each manager would now have individual responsibility for.

It was refreshing to work with a team that’s led by someone who’s putting Talent Dynamics to work.  Amanda had already been using all the knowledge and skills that she’d learnt at her previous workshop, by being mindful to recruit a team that spanned the eight profiles, as well as assigning individual projects according to profile strengths and preferences. 

Putting the Pieces Together

Now she wanted the team to gain an understanding and appreciation of each other’s strengths, and to work out how to excel together.  During their Step One (Full Day) Programme, we looked at the challenges the managers faced and how they could improve the way that they tackled them.

For example, we looked at how they could improve communication by understanding the differences in how people from each profile tend to act, communicate and think.  We took some of their pressing challenges and listened to all the different perspectives from each manager, noticing how they view things differently and what benefits that had for the team when it came to finding solutions.

Team Harmony

By the end of the workshop, all the managers recognised that they were part of a well-constructed team.  They were more appreciative of each other, and not only did they recognise that collaboration was key to the success of their hotel; they had the tools in place to make that collaboration a natural way of working for them.

As a result, they all understand why they’re each leading different projects, and how they can help each other to make them a success.  And Amanda didn’t come away empty handed.  Even though she’d been on a workshop before, she learnt more about how to best communicate with and support each individual member of her team.  She told me:

“It was a real awakening for the attendees to see how they each support one another based on their profiles. We came away from the day with real goals and areas for focus and having learned a lot. Since the training day, we have refreshed individual tasks based on profiles and the team harmony is better than ever. I can also use the training day as a starting point for developing each manager.”

Copy and Photo courtesy of Sam Dounis


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The Dynamic Dozen of Real Estate Sales

Real Estate Team Behind with Blonde Woman in Front Holding Keys and Sold For Sale Real Estate Sign Isolated on a White Background.

In the highly competitive world of Real Estate, a high functioning sales team is vital, followed closely by quality listings to satisfy their hunger to sell. One high profile South East Queensland agency turned their struggling sales team full spin into a dynamic force within months, using the guiding force of Talent Dynamics profiling techniques.

Profiled by Rebecca Mitchell, Talent Dynamics Master Trainer and Performance Consultant from Brisbane, this team of twelve real estate professionals achieved some surprising results.

From Flagging Sales…

Sluggish sales and unmet targets were an early warning sign that the team were falling out of step, despite a strengthening property market.

The General Manager knew every individual had the qualities of a great salesperson, yet somehow their motivation was lagging their ability. So he brought in Talent Dynamics Master Trainer, Rebecca Mitchell to decipher the cause of their failing KPI’s.

Each rep took a Talent Profile test. The GM had assumed all profiles would be Stars– known for their prowess as promoters and delivering results, or Supporters – able to reap sales with their Blaze energy leadership. But the Talent Dynamics profiling results proved different.  From the eight reps only three were Stars and one a Supporter, complemented by a Deal Maker, two Traders and one Accumulator.

By understanding how their Talent Profile powered their performance, the team identified changes that would take them into rapid flow.

But what quickly turned their team into a “dynamic dozen” was working together to change how each person went about selling that also complemented the others.  Their new goal: to increase revenue by $100,000 over the following 6-12 months.

The Stars came up with the strategies to help the Deal Maker, Traders and the Accumulator, instantly inspiring and reducing competition between them. Each eased into action – and their natural flow.

To Flogging It!

Over the following weeks, the sales team completely changed their focus and responsibilities. The Deal Maker shifted to partnering with other agencies and financiers in the region.  The Trader took over the ‘walk ins’ and incoming phone and website enquiries. The Accumulator concentrated on telesales and follow-up sales, as well as reporting weekly sales figures. The Supporter took over the Office Manager role and recruited a small team of three commission-only sales agents who worked closely with her – running information evenings, connecting with the local Chamber of Commerce, promoting their office and running monthly events.

The three Stars continued with traditional listing strategies by marketing direct to home owners. They also featured at the monthly events, each month in turn, which further developed them into their own area of expertise; one in apartments, one in standard priced houses and the other in executive homes and house and land sales.

Within six months the team had exceeded their initial $100,000 target! They are now set to increase their bottom line by $500,000 by the end of this year.

This shining real estate firm has jettisoned their motivation and their performance to new levels by embracing Team Dynamics at its best.


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Transforming People’s Lives Daily? Making a HUGE Positive Impact Globally!

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Sounds amazing doesn’t it?

As you may know, Talent Dynamics has the belief that everyone has a fundamental right to experience Flow, in their personal and professional lives.

I am delighted to share a competition that will be exciting to you and can help you get into Flow.  Celebrating the launch of our awesome on line training, next week I will be sending out details of how to enter this fabulous competition.

Be sure to check your inbox on Thursday 31st July.

There are over £50,000 of life-changing prizes to be won including many simply for entering the competition before 4th August.

It really is an opportunity not to be missed.

Don’t forget to check your inbox ;)

Have a fantastic flow filled week!

Warmest wishes

Janet


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Has There Ever Been A More Important Time To Build Trust?

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There’s never been a more important time to build Trust.

With banks and entire economies collapsing around us, governments surrounded by covered up scandals… who can consumers and the public trust and by how much?

The Impact of Trust

It is the most trusted companies today are being the most successful. They are out performing their competitors by as much as 10 times.

In a Watson Wyatt 2002 study, high-trust organizations outperformed low-trust organizations in total return to shareholders by 286 percent.

As if that’s not exciting enough…

When Trust is consistently high, productivity speeds up, people feel more empowered and make better decisions. Accuracy levels increase. Absence decreases, turnover decreases. People have more fun and feel more connected to the organisation and team.

Consequently, the company performs at a much higher level, consistently.

We know from our experience, clients who have accelerated levels of Trust in their organisations,  go on to create results that have as much as doubled their revenues and profits. We hear of teams being told to go home in the evening, they are so engrossed in what they are doing, they didn’t notice how the time flew by!

Is Trust simply a buzz word that companies are banding about today?

Anyone who thinks Trust is simply a buzz word or an HR fad, is unfortunately missing the point.

Richard Barrett of the international Values Centre, asserts,

“that of all values, Trust is the most important to build internal cohesion of a high performance team”

Do you have high Trust?

High Trust is a measure that you are delivering Value consistently to your market or team. As you would expect, we have a series of sophisticated tools that we use to measure Trust with our clients.

However, you can already have a Trust ‘litmus measure’ based on what your customers or colleagues are saying.

The most Trusted companies are the ones that have clients returning time and again to purchase their products or services over and over because they are delivering Value consistently.

Apple has people sleeping on streets overnight to get hold of their latest product. Apple customers have such high levels of Trust in the organisation, they will pre-order the latest product without even seeing it first. This is because Apple focus on the best way they can deliver Value through being consistently innovative.

Trust in High Performing Teams

The most trusted individuals in a team are the ones who are consistently delivering Value to their colleagues in a way that it can be leveraged effectively.

An example of this would be a Creator profile who creates visionary strategies for the business unit, that are scalable and sustainable. Creating exciting new products and services that consumers want and need.

Or an Accumulator profile that ensures all the projects and processes are delivered on time and in the most efficient and timely way possible. Checking all the information and research to make sure the overall plan of action is the most risk averse and water tight.

Wherever you deliver Value consistently, as an individual, a team or an organisation, you will see you can build Trust and you will continue to have a place in the market or the team or organisation.

Can you improve  Trust levels?

Absolutely!

Trust is established and grown when:

  1. You say what you are going to do
  2. It is seen to be of Value by someone else (a team member or customer)
  3. You do what you said you would do, really well and consistently.

If you want to build more Trust, then focus at delivering more Value consistently.

Once you lose Trust, can you ever regain it?

There’s an old saying you may have heard.

“Once trust is gone it’s gone forever.”

Well that’s not strictly true.

If you follow the same principles, you can re-build Trust by consistently delivering Value. It may take longer but it’s not gone forever!

Where Trust was already really high and something goes wrong, its much easier to get the Trust back quickly. There’s enough in the ‘trust bank’ to already believe the person or organisation will fix the situation and do what they said they would do.

If there was low Trust in the first place its certainly harder to get it back but it’s always possible to regain and replace Trust if both parties are open to it.

Think of a relationship you had, where Trust was lost for some reason, if both parties feel the win of being together in a relationship is enough, then they figure out how to build trust.

Sometimes you just need to ask the other party if they are willing enough to want to rebuild it…

Find out how to build Trust in your Business

If you want to know more about building Trust in your business for success, join us at the Trust Conference in London on September 11th with Keynote speaker Sir Bob Geldof.

Early bird tickets still available, please click here.


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The Power of Giving, Shakes Things Up…

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Talent Dynamics have proudly sponsored Buy1Give1′s ‘Shake the World’ app.  Go to http://shaketheworld.me/ to download or find it on the app store

The app allows you to give life-saving water through a simple shake of your phone.  How many times do you take your phone from your pocket, or glance at it before putting it down?  Imagine if every time you did that you could make a real difference?

Now you can!

The shakes are funded by B1G1 Partners — businesses (like Talent Dynamics) that join B1G1 to embed giving into their everyday activities. To date, they have created 44+ million giving impacts, supporting hundreds of high-impact projects worldwide.

The Shake the World App is specific to providing water in Ethiopia.

Over 700 million people around the world do not have access to clean water. And many walk hours each day to collect contaminated water, which often causes life-threatening diseases. This is why a simple thing like having access to water really transforms lives.

Now you truly have the power to shake the world right in your hands.

Click the banner to go to the Shake the World website!


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How trust can improve your email click-through rate (and other tips).

What’s Trust got to do for you and your email click-through rate?

Isn’t Trust one of those woolly, self-help words which doesn’t really mean anything?

Wrong.

I’m going to show you exactly how trust and engagement can produce very tangible results for your business in an exclusive one hour interview with world renowned futurist, social entrepreneur and off the scale “creator” profile, Roger James Hamilton.

Interview with Roger James Hamilton Wed 16th July at 17.30 BST

The call will take place on Wednesday 16th July at 17.30 BST so pop that in your schedule planner now.

Click here to register >

It’s trust that enabled Roger James Hamilton to produce the following very tangible results:

  • The trust he has with his database in the quality of his work meant he had advance sales of over 5000 copies before his book was even launched!
  • The trust world leaders have in his brand means he’s created partnerships with some of the best connected people in the US, like Jack Canfield, the bestselling author of Chicken Soup for the Soul series, Janet and Chris Attwood from the Passion Test, and Mari Smith, the world’s leading Social Media strategist as well as many others
  • The trust he has with his team means they often work virtually, all sharing the same visions and goals and all consistently exceeding their targets
  • The trust people have built in his ability to create means he has over 1000 people a day taking his genius test every day and then he tells them to go get other people to sign up too!
  • The trust his clients have in him to deliver consistently high value material means his email open and click-through rates are 50% and above – way way higher than the industry average…

So if you’ve been questioning how trust can actually affect your bottom-line and real-world results, think again!

On a more personal note, I’ve been working with Roger for over 7 years and he’s the number one person I turn to for sustainable, scalable and yet out of the box mentoring.

And he never fails to deliver.

Roger knows the value of building trust in business, he delivers incredible value and creates amazing Flow. He’s a serially successful multi-millionaire with a great purpose and a very big heart.

In short, a true Change-Maker.

And if you are one of the staggering 250,000 worldwide who have taken either the Talent Dynamics or Wealth Dynamics profile test, then you’ll probably know something about how his creations have impacted your work too.

And that’s why I want to give you the opportunity to ask him any question you want! When you register for the call you will be given the chance to submit a question for him and you never know, yours might just be the one I end up asking him!

Pinning Roger down is like finding a needle in a haystack so this interview is a huge coup for us all. He has this extraordinary schedule, from creating with Richard Branson on Necker Island, to being interviewed by Deepak Chopra and filming an entire documentary about The Wealth Gap and right now he’s in New York for the launch of his new book, The Millionaire Masterplan,

On the call we’re going to look at:

  • Why Trust is crucial for building a sustainable and scalable business
  • Why some people and companies seem to find building trust so much harder than others (and how to avoid that being you)
  • How to measure how much Trust you have right now
  • What you can you do to increase Trust quickly and authentically
  • How to rebuild trust in your business after losing it…

Click here to register >

Whether you are an Entrepreneur or a leader in a large organisation, what Roger will be sharing is current and relevant for you and I really do recommend you make sure you are on this call.

I shall look forward to seeing you there!

Michelle

PS. Remember, in this interview I’m going to be asking Roger the real questions you want answers to! So when you register, do also submit your question for Roger and I’ll be taking a look at them and you never know, I might just be asking your question directly!

PPS. On the call, I’m going to be sharing a really extra special opportunity which includes a whole stack of goodies that Roger has promised me I can share with you, so when you register, please put the date and time straight in your diary!


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“Bob Geldof on the Exponential Business Result of Trust” (watch the short video)

I wanted to give you something extra special today which I think you’re going to love…

The other day I donned my dark glasses and went on a top-secret mission to Chelsea Wharf to interview none other than Sir Bob Geldof!

As you can imagine, it was an enlightening, educational, eye-opening conversation with someone who has a lot of really cool things to say on many subjects.

Specifically, we chatted about Trust in business – something I’m hugely passionate about – and why there has to be a shift from a 20th Century society built on competition, to a 21st Century built on co-operation.

We also talked about why NGO’s are going to have to play a bigger role in the future, the importance of checking your supply chain at every level, and how ONE small error can destroy your trusted brand…

In fact, there’s so much value in this 4-minute video that I do urge you to take 4 minutes out and listen for yourself.  

After all, it’s not often you get to hear Sir Bob Geldof giving you business advice!

“Bob Geldof on the Exponential Business Result of Trust”

Bob Geldof on the Exponential Business Results of Tr

“2014 Trust Conference Keynote Speaker, Bob Geldof explains how businesses can benefit from high trust (and be quickly damaged by low trust) in conversation with Michelle Clarke”

Hopefully see you soon and enjoy the video!

Michelle

PS. Remember, Sir Bob is going to be our Keynote Speaker at this year’s Trust Conference on September 11th.  As you can imagine tickets are going fast (40% of the tickets are booked already)

Click here to get your early bird priced tickets!


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