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Talent Dynamics RSS Feed Blog Category: Getting in flow

Individuals and teams in flow are doing what they want to do, are happier doing it and leverage other team members in flow

What question would you ask a billion dollar business director?

Today I’m super excited to announce that I will be hosting a live online call on Monday 23rd June at 6:00pm (BST) where I’ll be interviewing the incredible Hollie Delaney.

Hollie is the Director of People Experiences at the billion dollar online shoe retailer Zappos.com – a company which has taken the business rule book and ripped it to shreds.

Now I don’t know about you, but it’s not often I get to pick the brains of a billion dollar business owner and get to quiz them on all their top secrets!

And if you had the opportunity to ask her one question, what would it be?

And that’s why I really don’t want you to miss this conversation…

Not only is Hollie an engaging, warm and beautiful individual, she’s going to share some of her top performing strategies on how you too can you achieve phenomenal results.

And by the way, whether you are a business owner, a team leader or you run your own organization, there will be something valuable in this call for you.

During the live call you will discover:

  • The 3 key values that enabled Zappos to become such a global giant in the market-place
  • Why they are the first major organization to implement a Holacracy (the opposite of a hierarchy) and what you can learn from this
  • What key element is central to their business mindset & why this, more than anything else, delivers them world class results
  • How making Trust as a foundation for your workplace can deliver you exceptional revenue and profits for your business

Sound good to you?

Hollie is right at the heart of creating and nurturing this wonderful new way of working and doing business and quite honestly, she’s one of the most enlightening women I’ve ever had the pleasure to meet.

So if you want to learn even a fraction of what she can teach you, then I’m sure you’ll agree this is a live event you will definitely not want to miss!

The call will be on Monday 23rd June at 6.00pm (BST) so make sure you register your place right now.

Look forward to seeing you there!

Michelle

PS. When you do register today you’ll be given the opportunity to ask any question you want about Trust – and you never know, this could be the one we answer live on the call!


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DT’s Tower: Who You Gonna Call?

Unfortunately the answer isn’t always “Ghostbusters” which turned 30 this month.

Shameless use of popular culture segue over, the point of this blog is to pick up where I left off last time with my Delegation Game.  I thought it might be useful to show how I am attempting to solve a problem that would take me out of flow very quickly if I’m not careful.

I might have mentioned 🙂 but I’m a Lord.  As a raging introvert (extroverts can be raging, why not intorverts?) the ‘people’ side of the Talent Dynamics square is not my strong point.

In fact according to my profile report I have 0% in Blaze energy.  I’m reposting the square as proof.

Impressive I know.  This really makes it hard for me to delegate but even more so… it makes it hard for me to know who to call.  My first instinct is to do the task myself.  My second response is to think about training or learning how to do it if I can’t do it at the moment.  My third inclination is to park it until I have time to think about it…

… which never happens.

My Solution

Despite being introverted I am known to speak.  Sometimes at length.  Building on the flowchart that I shared last time I am identifying all the things that need to be done which I can’t do or don’t have time to do.

I’m using a spreadsheet so I’m definitely in my flow here.  I’m then matching people who I can talk to who are either already part of my team, have some expertise in the area or show no signs of struggling with this particular item.  Then I work down the list (making it a task which comes easily for me) and:

  1. See if someone in the team is interested in helping
  2. Investigating solutions with those with expertise
  3. Asking how others who don’t seem to struggle solved the problem

Now there are still gaps.  But whereas before it was a mountain of ‘stuff’ now I have specific things I need help with.  During networking or casual business conversations I can talk about these issues and in all likelihood I will either get suggestions OR (best scenario) I will happen across someone who can solve it.

The point of all this is that I now ‘know’ who to call AND have a process to follow to stop delegation tripping me up in future (in theory).

HAPPY BIRTHDAY GHOSTBUSTERS!


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Salesman Sam! Talent Dynamics for Young People

By Teejay Dowe – Talent Dynamics for Young People

Sam is a young man, 20 years old who got a gift of Talent Dynamics for Young People because he was a client for one of our consultants, when she was training. He was invited to come along to the session to receive his debrief in exchange for being her accreditation client.

Sam’s Story

Sam arrived late for the training in his leathers and helmet and slouched himself down in his chair in a mixture of awkwardness, self consciousness and ‘do I really have to be here-ness’ and the debrief began.

During the coaching conversation that followed we discovered that Sam was a Star Profile which was a bit of a surprise to the observers as Stars are high energy, love to be in the spot light, are engaging and influential – they’re party people. That was definitely not the Sam in the room that we saw and yet, he did agree with everything his profile said he was.

Puzzling. Or was it?

Sam worked in a warehouse where he spent his day picking orders for customers all by himself. He was actually in danger of losing his job as he was frequently late for work, not rushing to get to a job he was miserable doing. When asked why he did that job he told us that it was a job and he needed the money.

His aspiration was that if he was able to keep his job one day he might like to be a manager, not because he wanted to stay but because that would be more money.

So curious now, the consultant asked “So what is the money for?” It was as if someone had suddenly switched Sam on! Her sat up tall in his seat for the first time, put a big grin on his face and excitedly said:

“It’s for a new motorbike. I love motorbikes, they are my life! I know exactly how much I need to save and the exact date I’ll have enough to buy my dream bike!”

The difference in that young man in that moment was like night and day!

Night and Day

Suddenly there was the Star!

Alive, alert and engaging. The Sam we’d seen was simply a Sam out of Flow and here he was suddenly shining.  Now, Stars make great promoters and sales people so the consultant asked him what it would be like to go to work everyday and do nothing but talk about motorbikes.

Imagine, everyday you would be surrounded by them and share your passion with others who appreciated your knowledge and enthusiasm! He could combine his dream and his job and become a motorbike salesman – how awesome would that be? Sam could hardly breathe at the thought! He had never considered that the two could combine let alone be something that he was naturally gifted and talented at.

That slumped in a chair Sam was a different man and practically bounced out of the room like a ‘Tigger’ with a new vision of what life could be for him.

I LOVE the power of Talent Dynamics for Young People and the rapid transformation it can bring!

Teejay Dowe will be leading one of the Break- Out sessions at the Trust Conference on September 11th.


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What Horse Riding Can Tell You About Trust and Flow

Michelle Clarke of Talent Dynamics talks about how her recent experience of riding a horse called Magnum while on holiday at the White Stallion Ranch in Tucson, USA is a great example of how trust and flow can help you and your colleagues.


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A Trader in Childcare: Emily’s Story

By Teejay Dowe

When Emily came to me recently it was because her confidence was at an all time low, her self-esteem in shreds, and she’d lost all vision and direction. All because of a bullying boss.

Emily had loved helping to bring up her baby brother, now 5 years old, and she was delighted when she got her dream job in childcare.

Unfortunately for Emily, a near miss situation at work sparked off a bullying spree by her boss and she felt she had no choice but to resign.  She got another job in childcare but her ex-boss continued to bully her: as a result her confidence was shot and she lost that job too. Now she was beginning to doubt whether childcare was for her, but she didn’t have any idea of what else she could do.

Taking the Profile Test

Emily discovered that when she took her Talent Dynamics for Young People profile she was a Trader profile. The more we delved into the description, the more she began to recognise herself.

At first she found it easier to recognise the challenges and struggles that Traders often face.  She agreed that she’s often more sensitive than other people and probably takes offence more quickly.  And she definitely recognised a very typical Trader trait, which is saying ‘yes’ when she really wants to say ‘no’.  We playfully put a strategy in place to help Lucy say ‘no’ more often.

When we turned to the Trader profile strengths, Emily also began to recognise herself in those.  She agreed that she really cared about people; that she loved to connect with people; and that she enjoyed taking care of people.  We explored this area in great depth, and because someone else had written down the words, she started to believe them.  For Traders seeing is believing.

The Results

Through the profile and our discussions, and perhaps because the challenges had resonated so strongly for her, she began to see that maybe she could have a career in childcare after all: that she had the right strengths.

Further evidence of her suitability for childcare came through exploring what she perceived as a lack of academic ability.  When we looked at her communication and learning preferences, we discovered that she learns through doing.  And that’s exactly how she helps the young children in her care to develop: by getting into the thick of it and doing things with them.

I was so happy to see the sadness lift from her bit by bit throughout the session, and by the time she left, her confidence was restored.  A week later I heard that she’d got into a great college course that’ll open up all sorts of opportunities for her.  She told me:

“I now realise that it’s okay to just be me and do the things that I want to do and also the things that make me happy when I do them rather than trying to change who I am just so that I can fit in … I am now living my life the way I want to and feeling much better because of it”


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SATs, Maths and Theme Parks! Talent Dynamics for Young People

By Teejay Dowe – Talent Dynamics for Young People

I love this story told to me this week by one of our Talent Dynamics for Young People consultants as we were catching up together a year after she trained to use the profiles.

Fabia’s Story

After training in using Talent Dynamics for Young People, the first person Nicci profiled and debriefed was her daughter, Fabia,  who at that time was just going in to year 6 at school an important year for her as her SAT’s  (Standard Assessment Tests) would be taken at the end of year 6.

Their grades were predicted at the start of the year and Nicci was concerned that her daughter didn’t particularly like maths and therefore was not as good at it as she was in other subjects so, as any concerned and conscientious parent would, a maths teacher was employed to ensure the best results at the end of the year.

Nicci shared her daughter’s profile with the new Tutor to give her a new and additional insight in to who Fabia is and, as a Creator profile, show that she has a great imagination, loves to think in pictures and make up stories. Fabia and her Maths Tutor put this gift to work in their lessons together and instead of  concentrating on the instant ‘calculate these numbers quickly in your head’ type maths they played with applied maths.

Theme Parks!

Throughout the year they turned the maths questions in to stories of Theme Parks with numbers of people on the rides and the prices of the tickets, roller coasters and dodgems and how many hot dogs and fizzy drinks would that be and really made the numbers come to life in all kinds of creative situations. So much more fun!

But what about the grades?

Results

Well – this is really the impressive bit. At the end of the year with her tutor and their engaging sessions Fabia increased her predicted grade in maths by FOUR grades! Now that is what I call a result for Talent Dynamics for Young People and especially for Fabia!

Haha! I wished I’d had that insight when I was younger, I wonder how much more fun chemistry could have become? 🙂

Teejay Dowe will be leading one of the Break- Out sessions at the Trust Conference on September 11th.


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DT’s Tower: The Delegation Game

You might have noticed over the last few months I have been interested in getting ‘stuff’ (technical term) done more efficiently and effectively.

Very Lordly! I have looked at both qualitative and quantitative data, identified the areas that need improvement (and got a blog post out of each one) and put it into practice.

Despite all this (and an improvement in productivity) I still have a lot to do…

…which means I’m going to have to (deep breath) delegate.

Its not that I hate delegating.  I can understand that tasks can be performed best by people who are good at them and if they enjoy them so much the better as this will get them into flow.

I’m just not very good at it 🙁

(cue violin music)

Can’t Delegate, Won’t Delegate

Its not that I’m a ‘micro manager’, a label that gets applied to Lords quite a bit with their desire to control, natural caution, organisation and focus on the detail.  I’m more than happy for people to use their initiative and focus on the result.

Where I get unstuck is that I struggle with the people side of the delegation game.  I recently retook my profile test and I want to share the graph with you.  You might see what I mean…

Do not adjust your screen… I really DO have 0% in Blaze energy, the people and communication side of the Talent Dynamics square.  I’ll try and break down what goes on in my head (you have been warned).

  1. Delegation is not something that naturally pops onto my radar.  Unlike a Supporter I never consider “who would enjoy this and get a great result”.  The task or tasks are what sticks with me as objective things that need to be done.
  2. With my Lordly ways I break down the task automatically into many different aspects that inform what needs to be done.  This trips me up whenever I need to communicate the task as I overcomplicate it.
  3. Objectivity is useful but not when delegating.  I have the knack sometimes of sucking all the fun or excitement out of a task.  People aren’t often excited by the task I share which obviously affects motivation.
  4. Being introverted, rather than delegate first, I delegate last as it really drains me of energy.  What this means is that I lose a valuable portion of time when ‘stuff’ (technical term remember) could be done but it isn’t happening as I haven’t shared it.
  5. When time is pressing the Lord in me takes control, I have all the information, I know what needs to be done, I am in the best place to get the task complete.  This can very quickly turn into a vicious circle of “won’t delegate = can’t delegate”

What can a Lord do?

I welcome your suggestions to help with the Delegation Game.  The obvious answer and the best is to get a Supporter to do it.  They live for this.  However, that isn’t an option right now.

The approach I am taking is looking at delegation as a process (moving me into Flow).  I am an avid fan of flowcharts and when looking into delegation I found this.

So I am clearly at step 1.  I am doing and I realise that I need to delegate.

From my point of view however, there is an element of complexity.  In order to hand over the task I need to identify what tasks need to be delegated, what goes into the task and who is best suited.  I can handle the objective skills but I’m going to need to have to move out of flow a little in order to see if people are interested in doing the work (rather than just sending an email with instructions).

Its going to be … interesting.  Until the end of the process I will be working out of flow BUT once the process is complete I should have more time to focus on those areas which require my Lord strengths.  In addition I will be helping move other members of my team into flow by playing to their strengths

I am going to have to work really hard to put the delegation front and centre, doing it first before ANYTHING else 🙂

 


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Exclusive Interview with Roger James Hamilton

Roger James Hamilton is a futurist, best-selling author, social entrepreneur and creator of the Wealth and Talent Dynamics Pathway and his insights on Trust are not to be missed.

Click here to register>

During this interview Roger will be explaining why, when you build Trust and Flow,

• Productivity speeds up
• Accuracy levels improve
• Attention levels increase
• Communication improves
• You have more fun
• You feel more connected to the organisation
• Results improve dramatically
• You can see significant financial impact, with measurable increase in profits.

You’ll hear Roger’s incredible insights and he’ll share with you the 5 levels of Trust. You will also get the opportunity to ask us specific questions about how Trust levels apply to you.

So, on Wednesday 14th May at 8.30am BST, I personally invite you to join Roger and I for 60 minutes, where you’ll discover more about the amazing effects Trust can have on you, your business and your life.

Click here to register>

See you there!

Michelle


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Una’s Spotlight: Another New (Tax) Year

By Una Doyle

Sometimes life just throws you a curve ball and there’s not really very much you can do about it.

That’s what happened to my partner and myself this January when he started to feel unwell a couple of days into the New Year. Roll on a few weeks and he was rushed into hospital seriously ill and since then it’s been a long recovery, now about 95% complete.

So it’s now April, the start of a new tax year and we’ve decided that this will be our New Year.

A chance to start afresh. A chance to put in place the plans we were so excited about back in late December!

There are times in life when you have to admit you are not in control and this was definitely one of them. How do you react when life throws curve balls at you?

  • Get mad
  • Lie down and cry
  • Carry on regardless

Well I briefly experienced each of those at one time or another, however they’re not necessarily constructive!

So I thought it would be useful to look at this from a Talent Dynamics perspective taking each of the energies in turn to see what could be helpful in your professional and personal life.

Spirit

Trusting in each other, honest and open communication and having each other’s back was essential during this period. We never lost sight of our primary purpose during this time which was to get him well enough to come home and then well enough to fully live life again.

“How clear are you and your team on your purpose? Do you prioritise your activities accordingly or just do the most urgent tasks, reacting to those who shout the loudest?”

Dynamo

Motivation

I am a Star profile with pretty equal Dynamo and Blaze energies. When the ‘proverbial’ hit the fan I immediately went into emergency task mode. Being able to instantly come up with ideas to solve problems is useful – as long as it’s not overdone.

“How effective are you and your team at problem solving? Do you spend time to establish what kind of problem it is that you have?”

Innovation is not always the solution… For instance in this particular situation Blaze and Tempo elements turned out to be more important.

Blaze

We both had to ask for help a lot more than usual. It was important to have the support of family and friends both emotionally and practically. In fact, it was the practical help that was required the most!

Thankfully we were also able to call upon some team members we’d worked with previously to help out with the business. And a cleaner was definitely essential too 😉

The vast majority of doctors and nurses that we dealt with were fantastic communicators and that made such a massive difference.

How substantial is your support network? In the event of an emergency who could you call upon? How effective is communication in your organisation and/or family?  What could you do now to be prepared with team members and/or freelancers to stand in when required?

Tempo

Once the initial heart-stopping emergency was over it was a case of constantly reprioritising and rescheduling personal and work activities around his recovery. It took a while for me to realise how much time it actually took to not just visit but travel to and from the hospital and to do (or delegate) the activities he would normally do.

“How aware are you of how long things really take?”

This is important to manage your own workload as well as when working with team members. If you don’t know, simply use a kitchen timer or one on your smart phone to measure frequent activities. If you haven’t got high Tempo energy in your profile you may be surprised by what you find!

Use this knowledge to help you understand the return on investment you get from your activities, consider whether they’re really necessary and if they are, who is best placed to do them.

Steel

Understanding the measures being used to mark my partner’s recovery was very helpful, otherwise we would have been completely in the dark about progress.

“How effectively are you measuring progress on the projects and processes that are most important to you?”

Also related to Steel was the adaptability required by my partner (a Lord profile) to adjust to his circumstances while in hospital and then recuperating at home. Lots of uncertainty, noisy and unfamiliar surroundings and people didn’t make this easy, so it was important for me to provide support by being physically there and communicating effectively to alleviate that.

This applies to changes you may be looking to implement in your workplace!

“Do you consider those that may have high Tempo and/or Steel energy that will find change more challenging, no matter how much they may buy into the concept of it?”

Be sure to connect, listen and constantly over-communicate before, during and after the change.

Have you been dealt some rough hands recently and if so how did you handle them? I’d love to hear your views, please comment below.


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Osmaan’s Observations: Opposites Attract

I’ve heard the saying ‘opposites attract’ when it comes to finding that special ‘one’, who you’d want to spend the rest of your life with.   But the same is also so true for me when it comes to my clients.

As I looked through my schedule for the week ahead, it struck me just how many of my current small business coaching clients are Creators and Stars!

To a Trader like me it could seem like they are from a far away planet.

The way they naturally think and act is so different from me.  But instead I truly get a buzz from working closely with them.

Dynamo Buzz

It’s because we are like ‘ying’ & ‘yang’.

They’re super innovative and always have so many ideas of what they could do.

I love seeing their reaction when ask I ask them – “when are you going to do it by?’ – it’s like I’ve sworn at them at times.

Instead of standing at the top of the ‘skyscraper’; admiring the view from there and thinking about all the potentials that are out there, Traders like to be at ground level and are very practical minded.

Typically if left to their own devices or without super self-discipline, a Creator or Star’s amazing visions can remain as an idea before the next spark of inspiration hits them (& then the next).

But you can’t really take an ‘idea’ to the bank to get cashed, can you now?

Tempo Reality

So I love helping these talented individuals to take their ideas and do some real stuff with them, so they have a greater chance of happening.

“Yes sometimes it can feel less ‘fun’ for them when they’re having to focus upon the nitty-gritty planning and execution stages. The same can be said for me, when given a blank piece of paper and attempting to come up the next new or novel idea!”

However, when you remember that we don’t have to do it all ourselves and that we use each other’s talents, then things can really start flowing more easily.  And that’s where the real magic is, as when you help other people to get into flow – they help you get into flow too!

What else could you ask for?


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