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Jans Corner: Which Profiles makes for the best Leader?

We often get asked which of the Talent Dynamics profiles are the best leaders. On the surface the answer might seem very easy. Of course, the Supporters. Given their people focus, blaze energy, and extroverted action dynamics, Supporters are best at leading teams and organisations as they bring others together and motivate them to be their best naturally building collaboration, trust and loyalty critical for sustained high performance.

High profile Supporters, such as GE’s Jack Walsh, eBay’s Meg Whitman or Microsoft’s Steve Balmer, have shown how much they can accomplish if they put their talent at work.

This natural talent, however, doesn’t give Supporters a monopoly on leadership. Everyone can be a leader. Businesses are complex ecosystems and different talents come handy at different times and in different situations. All profiles can bring a valuable perspective and energy that can be used to build performance and increase flow depending on the teams focus, task at hand, nature and stage of business or season of the economic cycle.

Let me give you a few ideas about how to make the best use of the leadership potential of the other seven profiles (apart from the Supporter) in the team or businesses context.

Creators might not be the best people-people or data-driven analysts, but they lead best by setting the vision and a high standard to reach for. Being task focused to start things they lead others to reach their goals. They are best at the helm of new projects and initiatives, thinking out of the box and out of the ordinary. They are the best initiators and pioneers.

Stars are fast and often don’t wait for their team to catch up or bother with the details, but they will give energy and credibility to new ideas, projects, programs or strategies through the power of their personality. They can improvise while leading upfront to build and maintain excitement, momentum and buy in when it matters. They are the best promoters.

Deal Makers are true people’s people, but they are more private than a Star or Supporter, and prefer to work one-to-one. They bring people and opportunities together and lead best when they are able to be in constant conversation whilst listening closely to what is happening around them. They are the best connectors and negotiators of win-win solutions.

Traders thrive when they can build and grow a connection with their team or customers. They might be paralysed when facing a blank sheet to fill, or strategy to create, but will quickly make sense of what is going on around them. They lead best when immersed in daily action, when timing is of essence and when they have ongoing input from their environments and people to inform their decision-making. They are the best operations leaders and excel as hands-on troubleshooters.

Accumulators are excellent project managers given their analytical skills and sense of timing. They are reliable and will find the way to deliver what is needed on time. However, they have little interest in and are ill equipped to handle office politics. Accumulators lead best when a well defined task or project needs to be accomplished and when the detail and risk management are critical for success. They are the best planners, and project and risk managers.

Lords are great at finding inefficiencies because they patiently track data, analyse the detail and strive to stay in control. For this reason, Lords are best at leading through the numbers instead of through conversation and collaboration. Lords almost always value process and policy over people, and are great at providing leadership when resources and finances are tight and success requires efficiency and precision. They are the best data-driven analytics and efficiency leaders.

Mechanics constantly look for improvements and as a result they are continually challenging the status quo on the way things are done. This can be very stimulating for some, and very frustrating for others. The best way to for them to lead people is to make it easy for others to collaborate and perform indirectly, not through motivation but by perfecting the underlying processes, procedures and systems. They are the best systematisers, improvers and finishers.

If you currently experience frustration or ineffectiveness of leadership in your team or business, it might be that you are trying to put a square peg into a round hole. As businesses and demands evolve so will the need for the appropriate leadership. Chances are that you will not need to re-organise the whole team or organisation. For a start, just notice whose talent can help most with the task or challenge at hand and provide them a space to contribute it at the right occasion. Build from small opportunities, for instance, just allowing the right person to lead a meeting or spearheading a project – and then expand from there. The reward will be a more resilient and better performing team as well as increased engagement and flow of everyone in it.

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New Speaker for the Trust Conference: Richard Barrett confirmed

We’re really excited to announce our fourth speaker for the Trust Conference today. Richard Barrett of the Barrett Values Centre, is a best selling author, speaker and social commentator on the evolution of human values in business and society.

He is the Founder and Chairman of the Barrett Values Centre and an internationally recognized thought leader on values, culture, leadership and consciousness.

He is the creator of the internationally recognized Cultural Transformation Tools (CTT) currently being used in 60 countries to support more than 3,000 organizations and leaders in their transformational journeys. He is a Fellow of the World Business Academy, and Former Values Coordinator at the World Bank.

There are just a few days left until February 28th, to get yourself special launch price ticket for the Trust Conference at just £59!

Book today to get your ticket along with a stack of bonuses valued at over £300!

Click here to see Richard Barrett explain what the key factor is within an organisation in order to build a high performance team.

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Jans Corner: Upgrading to a 5 Star Business

Beginning of the year is a time of hope and excitement. Not just in our personal lives. Businesses and teams get inspired and energised by the year’s goals and visions too.

Yet as we may painfully discover, great visions may fall short not because we didn’t dream enough or strive enough but because accomplishing a lofty vision requires a change of our conduct, an upgrade in how we think, interact and operate on a daily basis. For a grand vision to be feasible we need to raise our standards – individually and collectively.

For an aspiring olympic athlete, high standards means a regular focused practice and meticulous approach to nutrition, regular mental training and enough time for recovery. It means having the vision in mind and translating it into productive daily habits that best support its accomplishment. It means saying no to things that may be attractive and comfortable in the moment but detrimental in the longer run.

Dan Gable, legendary U.S. wrestler and 1972 Olympic Gold Medalist, named “Sports Figure of the Century”, emphasises the importance of high standards for high achievement. He states that “I’m a big believer in starting with high standards and raising them. We make progress only when we push ourselves to the highest level. If we don’t progress, we backslide into bad habits, laziness and poor attitude.”

Pushing ourselves to highest level does not necessary mean we need to work harder. It means working smarter and more deliberately with the end in mind but feet on the ground and running – like Dan Gables indicated, not tolerating distractions, bad habits, laziness and poor attitude that limit our progress and spoil the journey towards our aspirations. Often times raising standard actually means doing less by focusing on what makes the biggest difference.

Raising our team standards need not take long, nor be complicated. For instance, agree to come to meetings on time and prepared. To bring constructive mindset and language to problems and disagreements. To listen inquisitively before advocating our own view. To threat colleagues with respect. To stop complaining and giving reasons, and take responsibility for the produced results – yours and the team’s. To plan in advance and then test and measure your progress and learn incrementally from both successes and missteps.

If you care about high performance and accomplishment of your shared vision for this year, I’d encourage you to sit down as a team and openly begin discussing where you can raise your standards to reflect your higher aspirations. Start simple. You may discover some obvious rules, routines or behaviours that might be small to make but can go a long way.

Be specific. Explore both what you can start doing to raise your standard and what you need to stop doing or stop tolerating because it constrains you or does not serve you anymore at this level of your game.

Raising the standard of how your team and your business operate is like upgrading from a three-star inn to a five-star hotel. It takes some commitment. However, soon you notice that at almost the same effort you create very different results and experience.

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Performance Indicators (K is for Critical)

Performance IndicatorsAs part of any performance management you need performance indicators.  How ‘key’ these might be depend upon your business and your team.  We can agree the performance indicators for a multinational business are very different from a local cornershop but what about between departments or teams? Even people?

A performance indicator is a defined value used to measure against.  With it you can track ‘how you are doing’.  As such it is often something that is seen at the end of the process but it should be seen right at the start.

The problem is that in order to ‘measure’ we have to ‘do’ so we naturally put the performance indicator after the action (that’s where the excitement is anyway), if we put it the other way around we would have nothing to measure.  However, this attitude risks several things:

1. The performance indicator is removed from the original objective.

2. The performance indicator is confused with other metrics (there’s A LOT you can measure out there!)

3. The performance indicator doesn’t change despite your business, team or project changing radically.

4. The performance indicator doesn’t give you  anything more than success or failure.

You might have noticed I have only mentioned the word ‘key’ once, that is because you can have performance indicators which aren’t ‘key’.  To achieve business growth the indicators need to be critical to your future plan.  They figure right at the beginning before you ‘do’ anything because if these indicators don’t happen resources will be wasted and the plan is unlikely to happen.

Getting Performance Indicators Right.

In order for everyone to understand how critical these performance indicators are they need to know:

1. Why the plan is being put into action?

2. What are the critical performance indicators that will be needed?  An important point here is for the team to be involved in deciding what needs to be measured.  Not only will there be a range of different ideas that might not have been thought of but also so the team can ‘own’ these measures as critical to the future.  They will know what actions will need support.

3. Who is responsible for which performance indicators?  This isn’t just about balancing out the tasks but providing the right skills, talents and experience to ensure that the critical actions are undertaken.  You can use the Talent Dynamics profile test to help work out who will be good at what.

4. Where and when will these performance indicators will be tracked?  There is no good hiding away what will be measured and when.  Allow the team to ‘own’ the measures, to stay motivated and allow them to support each other.

5. How will success be measured? If the performance indicator is fallen short of, this doesn’t mean a failure.  If I wanted an 100% increase in sales but only got to 95%, in what world would I call that a failure?  What the performance indicators show is the degree of success achieved and what happened that made it such a success or why performance did not meet expectation.

There is another step however…

6. What needs to change in order for a greater result to be achieved?  Performance indicators should never remain static or fixed.  Unless they are put to use in answering how something can be done better, a great part of the value of measuring the actions is lost.

Performance indicators are critical to your business because they are the key to your business growth!

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Jans Corner: A radically better 2013

The end of the year is in business traditionally associated with both looking back and planning the next year. Normally, we approach the business plan for the next year as an extension of the previous year. If we feel pressed or optimistic, we budget in an incremental percentage increase. We feel really bold and daring when the percentage is in lower double digits.

What if we could approach next year differently this time? In a radical fashion. One that could mobilise us and awaken the latent potential in the business.

A radical approach starts with a radically different question. Rather than asking about what can we accomplish or improve next year, ask what if it was possible to double our business or team performance? Yes, to double productivity, sales, profit or whatever is the key performance indicator for you. Or whatever has been the biggest challenge in the past.

The magic that opens up from entertaining such a question should not be underestimated. An interesting phenomenon occurs when we acknowledge that something radical is possible. We begin to search, to look intensely for ways to find out, even if we don’t know how exactly in the moment. It opens a space for us to boost our collective creativity and collaboration in areas that remained unexplored before. Also old assumptions and ways of thinking and operating will surface and be up for a challenge and upgrade.

Jack Welsh, former CEO of General Electric, used to lead his executives to set two types of goals for themselves and their business units – a base goal and a stretched goal. The base goals were the minimum that had to be accomplished for the business to perform at a level, to stay competitive and profitable. Stretched goals were designed to target the bold ambitions and bring the best out people to on the way to accomplish them. One thing was obvious, if one wholeheartedly pursued the stretched goals, the accomplishment of the base goal was virtually guaranteed. So there was no pressure just the opportunity to stretch, to expand one’s capacity and discover the hidden potential. No wonder GE was growing in spectacular fashion for several decades.

You can capture the same untapped resources and creative energy whether you are part of a small or an international corporation.

Just consider the following questions as an example:

:: What if we could attract double the customers in half the time next year? Would we be willing to explore that? And plan for it?

:: What if we could spend just a third of the time in meetings while accomplishing more every single time we meet? Would you be willing to challenge how we think about and run meetings? And change the way we go about them?

:: What if we could double our profitability while working less and having more fun and fulfilment at what we do everyday? How would need to interact and approach each problem and opportunity? And what kind of work environment we need to create and sustain?

Often, what limits us most are not the realities of the outside world but the questions we don’t ask and the assumptions we don’t question – individually and collectively.

I wish you a radically better 2013, not because you should or have to, but because if you play you might as well play big. You might be surprised that it actually takes less time and effort and is far more rewarding whether you actually achieve your aspirations or not.

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Introducing the new Flow Consultant Master License Holders

We recently invited a group of our high performing Performance Consultants to come on board as Flow Consultant Master License Holders or FCLH’s for short!

This new license level will enable Robin, Teejay, Neville and Sylvia to directly train and accredit Flow Consultants themselves.

Flow Consultants

Flow Consultants are trained and accredited to use Talent Dynamics as part of their line management/coaching and work mainly one on one using the TD profiles. Carrying out an empowering Talent Dynamics debrief on a member of your team is a skill we know many more of you would like to have so this is a great opportunity now we have 4 new Trainers who have joined our ever expanding team!

 4 new Flow Consultant License Holders

Teejay specialises in working with young people. Teejay will be running Flow Consultant accreditation training for people who already work with young people and would now like to use Talent Dynamics as one of tools in their kit bag.

 

 

 

 

Robin is an expert in Leadership training and is the first License Holder in the USA to offer Flow Consultant accreditation there!

 

 

 

 

 

Neville is a specialist in the development of Trust and improved Performance. He works in the world of Financial Services and wider Human Resources and has 30 + years of experience.

 

 

 

 

Sylvia is a consumate networker who specialises in training women in business who want to make a mark on the world

 

 

 

 

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Traits of High Performance Teams

One goal of performance management is to create high performance teams that are motivated and achieve far more than the people in the team could ever do on their own.

A high performance team displays certain traits that are common across whatever area you choose to look at.  They exist within sport, science, industry and business.  The traits demonstrate the power of ‘flow’ and pick out individual details about it.

Flow is the path of least resistance where actions and activities are almost effortless.  When in flow, barriers and obstacles fall away.  This can occur on an individual basis.  You’ve probably experienced it yourself at some point:

  • Time seems to stop.
  • Instead of draining you, whatever you’re doing energises you.
  • There is a sense of excitement.
  • You have incredible focus.

Yet when a team is in flow the effects increase.  This leads to a high performance team:

1. Leadership.

Instead of ‘I tell, you do’ the team members participate in the leadership of the team.  Each team member reflects the purpose and values of the team.  The team members use their skills and experience to solve problems.

2. Decision making.

We make decisions in two ways, reason and intuition.  Both have strengths and weaknesses.  Reason is detailed and slow.  Intuition is sketchy and fast.  Different circumstances require different decision making processes.  High performance teams not only display a balance of both but they also know when each is needed.

3. Communication.

Team communication needs to be open and transparent.  The goals of the team are regularly reflected upon, progress is fed back and problems addressed quickly.  High performance teams recognise that each member communicates differently and use the best communication channel for the information AND the team member.

4. Diversity.

High performance teams embrace the diversity and difference in the team’s collective background and experience.  This leads to many viewpoints and a greater understanding of problems.  High performance teams use this diversity to make better decisions and create solutions faster.

5. Trust.

If everyone in the team is looking over each other’s shoulder, progress is limited.  High performance teams trust in the team as a whole and trusts each team member to perform without fear of failure or accusations of irresponsible behaviour.  The Talent Dynamics Pathway fosters this trust by seeing the value that each team member brings and ensuring they are in the right place at the right time.

6. Conflict.

“It’s not about who is right, it’s about getting it right” is a mantra of Talent Dynamics.  High performance teams deal with any conflict as openly as possible, focusing on the underlying problems and working together to get to a solution as quickly as possible.  Grudges are prevented from building and team morale is strengthened by focusing on resolving the problem.

7. Goals.

High performance teams focus on setting the right targets and ensure that they resonate personally for each team member.  This helps create and reinforce the team identity.  This ‘why?’ question crosses personalities and skills to build commitment and engagement across the team.

8. Roles and Responsibilities.

Each team member understands what they should be doing to demonstrate their commitment to team.  High performance teams have the right skills, in the right place, at the right time.  The team members with the natural strengths take responsibility for what they are good at.  This ensures a natural flow through the team allowing a quick response.

9. Co-ordination.

Effective team members can anticipate what each team member can and will do.  This stems from identifying the strengths and weaknesses within the team and the bonds that exist between team members.  High performance teams can use this characteristic to achieve both efficiency and effectiveness.

10. Atmosphere.

High performance teams are created in and project a positive atmosphere.  This stems from the overall team culture of openness, transparency and trust.  Success is celebrated and failure is explored.  Overall the focus is on helping each team member stay in flow and improve on past results.

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Unas spotlight: Why are only one in 20 bosses a good leader?

One in 20 bosses. That’s only 5%. According to this research cited in Management Today, for every company that has 20 bosses (your average 200-300 employee firm), only one of them is likely to be a good boss. For a public sector body with say 5000 employees, it may have 25 good bosses. Puts things into perspective wouldn’t you say?

How on earth does this happen in today’s world when it would be easy to think that businesses understand the value of developing their people? It’s not like there aren’t any books on the subject or even free information out there on the good ol’ web…

I’ve pulled together these critical danger points for you to look at for yourself and/or to work through with the leaders and managers in your organisation. They come from my personal experience and learning so I’m not saying this is all there is to it, please add your own insights too in the comments:

Critical Danger Points

Not understanding that different people need different approaches so they treat all people the same.

This can come from a genuine wish to do well by others, so many of us learned “Do unto others as you would have them do unto you”. Treating people with kindness and compassion makes you a good person. Giving all your direct reports public praise and recognition may not make you a good manager though – some will love it and others may be mortified. The same applies to how much time you spend handholding and ‘helping’ your team. Some may really appreciate help, others will just feel micro-managed and that you don’t trust them.

 

Not ensuring people work to their strengths and talents.

The evidence is overwhelming on this point. When managers and their teams really get how to leverage their talents across the team (and between them and other teams in the organisation) not only does productivity and effectiveness go up, motivation and engagement usually increases too.

Underestimating the importance of good people management the higher up the ladder they go.

I’ve heard several HR people talk as though senior leaders don’t need to focus so much on their people management skills because their direct reports are also more senior and should know what they’re doing. Maybe so, however, there are some other factors to consider. Their direct reports are people too and they have the same emotional needs as any person does. Remember “All the world’s a stage” and people are watching how senior managers manage to get clues about what is really valued by the big bosses, no matter what leaders say. So maybe it’s more important the higher up they go as they get to influence a greater sphere of people. After all, people do as you do, not as you say..

They lack self-awareness 

As cited in the Management Today article self-awareness is very important. Imagine a leader talking at a staff conference about people coming forward with ideas and interacting when they had shouted at people only a few minutes earlier? Leaders and mangers may believe that their past successes were all down to them and discount the contribution of others. Nothing rankles so much with people as when blame and credit are unfairly attributed. There may be times when us development and HR peeps have to bite the bullet and help leaders to understand the impact of their behaviour – get your CV ready and tread carefully though, not all leaders will want to hear it because…

They simply don’t care and purposely choose a domineering or bullying stance

because they believe that’s what gets results. It will definitely get results; the ones where people do a lot of politicking to stay on their right side. The kind of results where people won’t pass on valuable data for decision-making because it conflicts with what they know or think the leader wants to hear. This not caring often results in the best people leaving the business at the first opportunity because they’re not allowed to do their best work. The research cited in the article found that 47% of respondents felt threatened at work, instead of praised… The end result of all this is usually a downward spiral for the organisation.

They don’t manage change very well.

Any research on change will indicate that participation and communication are the two most important elements of successful change. Yet time and time again bosses don’t do either very well. All too often in my experience decisions are made without genuine interaction with others in the organisation. Often those making the decisions on changes don’t know what really goes on in the level of detail that team members do. Give people a chance to input BEFORE decisions are made. Not all change will be good for each individual in the business but for those that it is make sure to communicate that as well as why the change is so vital in the first place. Then communicate that again and again and again and again until people complain that they’ve heard this message several times now!

The business hasn’t got the right leader in the right place at the right time.

In the way that team members will get to perform at their best when they get to work to their strengths, the same applies to leaders and managers too. Yet more than this, each leader will have a time and place in the organisation that is most suited to their talents. When a leader is great at innovating and problem solving, don’t put them in charge of customer service because they are likely to innovate their way out of service issues. This is especially true when the business (or product) is at the point where it is building a solid customer base. In the same way, a leader who is great at managing risk is not going to excel if the organisation really needs to boost the performance of its staff. In addition, the economy goes through cycles (or seasons) too and this also influences who is best to lead at a particular point in time. You don’t want the person who was so good at tightening your belts to restrict growth when the economy turns from Winter to Spring.

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Jans Corner: A lasting contribution or winning at all costs?

I’m a big cycling fan. Apart from an occasional bike ride I love to watch the Grand cycling tours, most notably the Tour De France – arguably the biggest and most prominent three week cycling race in the world. I have followed Le Tour, as they call it in France, for the past ten years ever since I spent some time in Paris and witnessed Lance Armstrong win it for the fourth time.

Lance Armstrong is a cycling legend having won the race seven consecutive times. He inspired millions of people – including me – by his story of overcoming a terminal illness and succeeding against all odds. He also was the one who pointed out in his books and interviews that success in cycling is less about the individual greatness and more about seamless team work. Over the years, I have drawn many useful lessons for teamwork and high performance from cycling in the Tour de France to business. Playing to ones strengths, adjusting strategy based on the terrain, optimising the teams’ energy and timing of tactical actions, are just a few of them.

However, today I’d like to point out something completely different. In the past week, Armstrong’s phenomenal success has been shockingly turned completely on its head. He and his past team members, as well as management and staff of his teams were accused of probably the greatest doping scandal in the sports history. Based on a detailed investigation of the US Anti Doping Agency (USADA), Armstrong achieved his extraordinary success and sports prominence to a great extent due to their sophisticated and systematic doping program that virtually everyone surrounding his team participated in over a period of 14 years. It seems now obvious that the performance and success have been built on a deceitful use of banned and dangerous performance enhancing substances and methods.

Basically, Armstrong created an amazing teamwork and a high-performance culture that delivered extraordinary wins consistently but that was completely violating the spirit of the sport and the agreed rules of the game.

The story is both shocking and sad and demonstrates not just that a reputation built over a lifetime can be destroyed in a moment but also that a winning at all cost attitude, that employs questionable means that justify the ends may reap short-term awards but in the long term tends only to destroy the value that it created and more. It has a devastating effect on the individuals who participate in it and on the trust in both the team and the sports as a whole.

Sadly, I see this approach sometimes applied in business situations. The same pressure to win at all cost as is used for justifying dodgy tactics and dubious means. Phrases “everyone else is doing it, so why not us” or “this is the necessary evil” come to mind. Moreover, short-term thinking drives executives to exploit the resources for quick but unsustainable performance increases and generous rewards that come with it, only to move on and have the successors to pick up and deal with the mess that happens afterwards. Many companies covertly circumvent regulations to save profitability targets only to leave employees, suppliers, communities and the environment paying multifold for these savings now and in the future.

Gandhi said that “means are results in making” and I believe that we have a unique opportunity to build our businesses and teams around values that not only respect the shared purpose of the enterprise and the agreed rules of game in the market or industry but also ensure that we play transparently and can always look straight in the eyes of those we are serving and impacting.

Lance Armstrong’s legacy that went way beyond re-writing cycling history, to making a difference to millions of cancer patients, got severely tainted if not completely destroyed over night. Let’s choose a different path. One that might be not as spectacular in its short-term triumphs but one that is sustainable in its long-term positive impact and contribution. And also one that we can be proud of even if someone discovers the secret of our success.

 

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Jans Corner: Team Learning and Collective Intelligence

Ever wondered why is it possible that a team of highly intelligent individuals is often behaving, well, not so intelligently?

Shouldn’t it be that intelligent and competent people naturally make intelligent and competent teams? Yes, in theory, but not necessarily in practice.

Why? Because the collective intelligence, competence and performance of the team depends not just on the quality of the individuals but also on the quality of their interactions.

The quality of the interactions will greatly depend on how well they can see, appreciate and draw out the best of the strengths and differing points of view of the other team members at the right time.

This doesn’t come necessarily easily or quickly and requires a collective learning process for the team to go thorough. Not just at the beginning of their collaboration through widely known process often referred to as – forming, norming, storming and performing – but continuously though team practice and synchronisation.

To co-create something magnificent together teams need to operate like orchestras.

We know that in an orchestra, learning and great performance come not from sameness and conformity but from diversity and harmony that comes from that diversity. The more diversity of musical instruments and the more in sync they play together, the larger the repertoire of music they can play and the more powerful and beautiful the sound.

Well, why do we in business have such a hard time to learn from performing arts, like orchestra music?

I would assert that it is because we treasure performing over practicing together. Even though they go hand in hand. Moreover, we are not used to and geared to practicing and learning together. We might be used to meetings and retreats, to debates and reports yet often without the extra benefits they may promise.

Peter Senge, worldwide expert in the area of learning organisations and the author of the seminal book the Fifth Discipline, points out that teams, not individuals, are the fundamental learning units in modern organisations. “Unless teams can learn, the organisations cannot learn,” and of course cannot perform adequately to reflect the aspirations and intelligence of their individuals.

:: What do you do, to learn together?

:: How do you think and practice together as a team? Do you learn from every experience and improve the quality of every interaction? Or do you keep repeating the same experiences, fighting the same problems and expending energy on who is right?

:: How often do you practice? What is your practice rhythm? Daily, weekly, monthly, quarterly, annually?

Team performance can generate the business equivalent of beautiful music played by an exquisitely synchronised orchestra where everyone enjoys playing their part whilst appreciating the diversity they are part of.

How much we unlock our collective intelligence will, however, depend on how willing and open we are to continuously practicing and learning together.

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