Consultants Access
LOGIN

Talent Dynamics RSS Feed Blog Category: supporter

Jans Corner:Modern day Communication Babylon!

We cannot not communicate. Everything we say and not say, do and don’t do communicates something. However, in practice the biggest pitfall is thinking that communication actually happens. What comes to mind is the story of an American tourist in Italy who in his quest to find the restroom keeps repeating the phrase ‘Whera isa tha toiletta’, slower and louder, actually thinking he is speaking Italian and wondering why no Italian seems to understand what he is talking about! 

Funny and absurd at the same time, isn’t it? In business that collective monologue is quite common. However, the problem appears not as obvious such as that you speak English and someone else Italian, Chinese, or Arabic, but more obscured and related to our different thinking and action dynamics, vantage points from which we see the same world very differently, regardless of the mother tongue and foreign language proficiency. As a result, a lot of communication is ignored or misunderstood while we attempt to speak louder and slower, just like that American in the story, to vigorously get our message across. In this modern day Babylon, I’m actually surprised that anything gets done. 

Each profile will have certain ways to process and understand information and to best communicate with others. Some are big picture thinkers, others grounded realists, some introverts preferring to decide and act for themselves whilst others extroverts preferring to decide and act through and with others. Understanding how others naturally operate opens the bridge for a significantly better communication and so much more productive and fun experience in the office. 

Creators live in vivid imaginary worlds. They have short attention spans, so all communications needs to be presented with brevity and impact – and ideally visually. They often imagine they have communicated things that they haven’t so make sure all expectations are spelled out and agreements and deadlines explicit and clear. 

Stars are natural communicators when they take the stage. That means they will be better when communicating to a group than one-to-one, for which they have less patience. They buzz when having fun and getting attention. Stars work harder at preparing for the next performance or presentation than they will in the details of the long-term strategic plan or the financial forecasts. Star are not strong at the details so if you leave a 50-page proposal for a Star, don’t expect it to be read soon, if at all. 

Supporters love to chat and an interactive verbal aspect to communication is important to them. They are not as comfortable as Stars with taking the stage, as they don’t work well with one-way presentations. However, they communicate well through casual conversation and concepts brought to life through stories and participation. It’s easy for Supporters to get distracted, so the key is for a Supporter to start with a clear message and outcome to ensure their communication is effective. 

Deal Makers need to hear all sides so communication is always in stereo or even surround for them. They care about the interest of all parties involved and prefer one-to-one communication or smaller groups. To a Deal Maker it is about what is said and how it is said as well as about what’s not said. They read non-verbal and contextual signals well and will often address it indirectly. Sometimes they best communicate by saying nothing at all. 

Traders, like Deal Makers, thrive in smaller groups and often find it difficult to perform in front of an audience. They don’t enjoy the attention being on them and are the first to shine it onto someone or something else. This means they will often find a spokesperson for the team and then prepare the information needed for them to shine. They need time to communicate and are happier when what they say is backed up with research and examples. They are always most comfortable of information that come with substance, and don’t have much time for conceptual ideas and pie-in-the-sky thinking.

Accumulators need quiet time to consider and think before saying anything. So they tend to get annoyed when there is too much conversation or stories around that don’t help them to concentrate. They don’t like to get things wrong, so are not as willing to volunteer a wrong – or unproven – answer, and would rather write things down and get clear feedback on how they can improve. Accumulators communicate best when can write down and present clear concepts, data and numbers. 

Lords are logical so communication needs to be structured and make logical sense for them. They will be the first to put things in writing, and want to see all the detail and instructions clearly written down. Giving a Lord a big picture concept or ask them to think on their feet is the fastest way to lose their interest or get them on the defensive. Lords need time to think about their communication, and will often work through many drafts before being comfortable to present their final results or ideas. 

Mechanics love brainstorming and investigating through visuals and charts. They communicate best when they have information that they can show in new and interesting ways, and when they have the time to prepare properly for their presentation. They are not good at improvising, so putting a Mechanic on the spot is never the way to get the best out of them. Mechanics also communicate best through questions and answers where they can uncover the areas to investigate further. 

Well, in these short descriptions you may recognise yourself as much as you may recognise others. 

The key for better communication is to acknowledge and respect the existence and value of speaking a different language and operating from a different perspective, no matter what it is. The first step then is beginning to listen to others first to recognise where they are coming for and what communication works best for them. Remember, the (adapted) platinum rule: “Communicate unto others as they would like to be communicated to themselves.”


Leave a comment

Una’s Spotlight: The Surprising Truth About Employee Engagement

How many people do you know that are miserable in their work? Even when people set up their own business it doesn’t always feel like the vision they created in their head before they made the leap… Its great that these days more and more companies are beginning to consider employee engagement.  However it is often as a nice to have add-on, rather than how they run their business.

Some of the answer to this misery may be what is highlighted by one of my favourite business authors, Patrick Lencioni. He explains that overcoming the ‘Three Signs of a Miserable Job’ may be the answer:

  • Anonymity – I’ve said for years that ‘Business is Personal’. If you manage and work with people then get to know them, take a genuine interest in them as a person, not just as a worker. You don’t have to go out drinking every Friday but at least understand their personal circumstances and acknowledge them as a person as regularly as possible. Those with Blaze energy (Star, Supporter and Deal-Maker) will most likely happily talk about their personal life, yet Steel (Accumulator, Lord, Mechanic) may be a bit more reticent to reveal themselves until they really know and trust you.
  • Irrelevance – think about the rock stars, actors, athletes that often end up on the rocks. Many people think they would love their lives. They are usually doing work they love, getting more money than they can count and often have adoring fans. Could it be because they don’t really feel needed? When people understand the contribution they are making to another person, or group of people that brings immense satisfaction and fulfilment. Often when our clients first do a Talent Dynamics programme some staff who are usually in the background and not very proactive suddenly come alive – they now know where and when they add value.
  • Immeasurement – it is incredibly helpful for people to be able to measure for themselves how good a job they are doing. In many organisations they only find out once a year usually in an (often painful) exercise called an appraisal. Instead you could have team members clear on and owning accountabilities (particularly ones that get and keep them in flow!). Work out with them simply daily/weekly measures that allow them to assess their own progress. (An ongoing measure of the level of trust and flow within and between teams will really help to improve measurement and performance across the board.)

When it comes to measurement, the profiles that are more detail-oriented and systematic (Tempo and Steel energies) are more likely to create measures. However if their work situation doesn’t allow for that they’ll feel the lack of it more. The Dynamo and Blaze energies are less likely to naturally measure anything, however will really benefit from the focus that measurement brings. All profiles will benefit from the daily self-feedback they get from simple meaningful measures.


Leave a comment

Treat everyone the way you want to be treated… Or not?!

 

This sure was the way Goldie liked to be treated…

How many times have you heard this phrase? My parents and grand-parents said it to me often as a child, my teachers repeated it. When I joined the workplace it was a mantra for customers and staff alike and yet today it couldn’t be farther from my reality! You see, I realised that people were very different and not everyone wanted to be treated the way I wanted to be treated!

In some cases, treating them how I wanted to be treated, backfired on me!

Take the Dynamo Energy Profiles – Creators/Stars/Mechanics, who enjoy significance, so they can be unique and stand out with their creations and innovations. They love a task and so oftentimes, want to just get stuff started and done. They like speed and activity!

The Blaze Energy Profiles – Stars/Supporters/Deal Makers who enjoy as much variety as possible. Even down to changing the route to work in the morning to see who else they might meet. They are seeking conversation and are good at creating and working with distractions. The more people at the party, the more fun they can be having!

The Tempo Energy Profiles – Deal Makers/Traders/Accumulators like to focus on what needs to be done. They excel at when to actually get the project really moving and taking proper shape. Order is important to them as is routine. Connection and collaboration are required in the project and its important for everyone to have time and be heard!

The Steel Energy Profiles – Accumulators/Lords/Mechanics are looking for certainty when making decisions. Detail and precision is important to them and they like all the information in front of them, before they commit to the plan. They enjoy the analysis and can make very well informed moves when data is at hand. Cutting to the chase and understanding the detail means they don’t need to spend lots of  time chatting and dicsussing!

Now, here’s my major piece of ground breaking, research type, advice!

If you really want to know the best way to treat someone, ask them…

When you sit down with one of the 8 profiles and ask them these few basic questions, you may be suprised by the answers you recieve. It can be real fun to test this out on someone who is the opposite profile to you!

  1. How do you enjoy to recieve/give praise?
  2. What are the indicatiors you use to know you have done a job well?
  3. How do you like to celebrate a success?
  4. What is the best environment for you to work in?
  5. What are your favorite parts of your job role and why?
  6. What are your least favorite?
  7. Who do you admire leadership wise and why?
  8. What qualities would you seek in your line manager/leader and why?
  9. When are you at your most productive?
  10. What else should I really ask you that I havent asked you yet….

“Maxim for life: You get treated in life the way you teach people to treat you” – Wayne Dyer


2 Comments

Page 2 of 212
© 2000-2016 Talent Dynamics. All Rights Reserved  |  Sitemap  |  Privacy Policy  |  Terms and Conditions  |  Web Design
Talent Dynamics Pathway Limited is a company registered in England and Wales whose registered address is 34 Watling Street Road, Fulwood, Preston with company number 7366851.
The Company is VAT registered under number 100 420 985