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The Rise of Superman.

Wow! I am super excited to announce that I have just arranged to host a webinar with the one and only Steven Kotler.

Steven has not only appeared in top publications like Magazine, The Atlantic Monthly, Wired and Forbes, but is also a New York Times Best Seller and co-founder and director of research for the Flow Genome Project. Quite a catch I’m sure you’ll agree. 

In Steven’s new book ‘The Rise Of Superman’, he explores how over the past three decades, an unlikely collection of men and women have pushed human performance farther and faster than at any other point the 150,000 year of our species. This amazing read examines how a radical mental state has enabled these people to redefine the limits of the possible.Steven Kotler. The Rise of Superman

This fantastic book isn’t just relevant to those hoping to achieve amazing physical feats, but also has huge implications on the world of business, as Steven probes into the state known to researchers as ‘flow’. Most of us have had some familiarity with flow, especially in the business world. If you’ve ever got so deeply involved in a project, so much so that everything else seems to just disappear and time just flies by, then you’ve most certainly tasted this experience. In flow, we are so focused on the task at hand that everything else falls away, action and awareness merge, self vanishes and performance goes through the roof.

And this is why I am so excited at having the honour of hosting a webinar with Steven Kotler and learning much more on this pivotal subject. If you’re in flow, then you’re going to do great things, that’s just a fact! 

So, on Friday 11th April at 3pm, I personally invite you to join Steven and I for 60 minutes, where you’ll discover more about the amazing effects flow can have on you, your business and your life. 

Click here to register >  

Look forward to seeing you there.  

Michelle


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Why I booked Hollie Delaney…

I am super excited to announce that Hollie Delaney, HR manager, or actually her new title “Head of People Happiness” at Zappos, will be speaking at this year’s Global Trust Conference.

“Keeping employees at Zappos.com takes a little weirdness and willingness to make work fun”

Hollie Delaney is responsible for ‘people happiness’ at one of the largest online shoe companies in the world. That means the happiness of all its staff and of course their loyal customers is on Hollie’s shoulders, and boy does she carry it well.

Zappos.com

This particular role didn’t come all that naturally to Hollie and required her to completely adapt her way of thinking. You see although Hollie had been in HR for many years for some highly successful companies, things at Zappos were completely different. There was a different feel to the place, it wasn’t the kind of corporate environment she had cut her teeth in. People jumping up on tables in the middle of a meeting and dancing are not things you usually hear of in the corporate world, but at Zappos this is almost the norm!

Having such an important role at this intense, high-energy company with their unique brand of HR, I think you’ll agree that Hollie has some amazing skills from which we can all learn a great deal.

In order to ensure the happiness of its staff, Zappos really does go the extra mile. In fact, when moving to their new headquarters in downtown Las Vegas, which bought Zappos closer to the famous Strip than their previous location, CEO Tony Hsieh spent $350 million to develop the entire neighbourhood so his employees would have access to great places to live and socialise too. This truly is a company that values its workforce just as much as its delighted customer base.

In keeping with its fun attitude and their proximity to the Las Vegas strip, Zappos have named all of their conference rooms after some of the famous casinos found close by. Although, I’m pretty sure there’s no gambling in these rooms as this is one switched-on company which won’t leave anything to luck.

y your tickets NOW!

One of the many reasons I was so desperate to do whatever it took to get Hollie to speak at this year’s Global Trust Conference was a short interview I once came across. This interview just showed me that everything Hollie has done in her career at Zappos.com to date aligns with the core message and principles we strive to deliver at the conference; building trust, relationships and connections within your business and with your customer-base, and that sometimes getting away from the ‘norm’ has truly astounding results.

So, when HR Magazine talked to Hollie Delaney about her career and how Zappos delivers happiness to its customers and its 3,000 employees, I was truly blown-away and thought you’d love to hear what this multi-billion dollar company does to build trust and relationships.

 Enjoy!

Hollie DelaneyQ: Before Zappos, you worked in HR at a casino. What was that like?

 A: “It was big and impersonal, with thousands of employees and so many rules between unions and non-unions. There was a rule for everything—even that I had to wear pantyhose if I worked in HR. It made it difficult to be yourself. At the time, I thought HR was not for me.”

 

 Q: Describe your Zappos job interview.

 A: “During the phone interview, I described myself as “fun but a little weird.” The interviewer said “Wow, that’s one of our core values.” I met everyone in HR and interviewed with 10 managers, including Tony. He was sitting in a cubicle alongside other employees; I didn’t know he was the CEO at first. I started crying while telling him about my “miracle baby” and thought I’d blown the job interview.”

Q: During onboarding, Zappos offers new hires $3,000 to leave if they don’t think they and the company are a good fit. Were you tempted?

A: “It was $1,000 when I started, but no. Everybody here was so happy. They were so invested in this company. You could see it, and you could feel it. I was floored. I was skeptical, but I knew there had to be something special here for people to behave that way.”

Q: How can you tell if a candidate is a good fit?

A: ”When people tour our company, they’re kind of shellshocked. Some cannot get over the fact that people aren’t in offices and it’s so loud. Or, they want to work 9 to 5 and call it a day. Our environment is not the ideal place to meet those types of expectations. A state of consistent change, the open environment and team aspect do not work for everyone.”

“We move around a lot; you get to build relationships with people you haven’t met before. You can be in senior management in four to seven years. In our call center, employees bid for different shifts every six months. You can wear pajamas or bunny ears to a meeting and be taken seriously—actually, they’re more responsive to you.”

“The recruiting team interviews candidates for culture fit and a willingness to change and to learn. They notice how applicants interact at lunch. Do they talk with others or just the person they think makes the hiring decision? Our shuttle drivers tell us what candidates say during the ride back to their hotels.”

Q: When did you know you had embraced the culture?”

 A: ”It took me about a year to change from focusing on the 10 percent of employees who cause problems to the 90 percent who do not. I remember Tony wanted to let all employees give out one $50 monthly bonus to any employee they chose. My traditional HR response was “You’re insane.” I thought people would give it to their friends, but some didn’t even give it out at all: They were waiting for people to “wow” them the same way they were expected to wow customers.”

“I didn’t have any skepticism left by the time we started the Wishez Program in 2010. Employees’ wishes have ranged from asking for homemade frosted sugar cookies to wanting to jump off the Stratosphere Hotel. One worker’s wish for a car was granted when an employee bought a new car and gave him his old vehicle.”

 Q: I understand you wrestled with staying in HR at Zappos. What happened?

A: ”I’d been here nearly two years. People did not like HR when I started. It had the stigma of being the Debbie Downer Department, the rules enforcer. No one wants to be a part of that.”

“HR was in a transitional period. We didn’t have a Zappos identity. I felt like an outsider looking in. Headhunters started calling me. I wasn’t sure what I wanted to do, where I stood with the company. I realized when I was talking to the life coach on staff that I had a huge opportunity to do something awesome at this awesome company.”

“We started asking different managers what they needed from HR. An HR generalist started sitting in each department for eight months. Now, they include us in termination discussions. We are invited to teams’ happy hours. We work with them to be part of the good things they do and not just the “You’re getting written up” conversations. Zappos’ ZCON team, which moved to HR from merchandising in January and handles areas such as reception, shuttle services, travel and concierge services, is bringing a new face to HR. I’m having fun now.”

“I could never go back to a traditional HR job. Here, our job is to educate employees. I’m more of a teacher, not a policeman. Our job is to protect the culture. If HR says “no,” it doesn’t mean no. You have to know all the rules of HR but be able to throw them out. If it’s a rule, is it a good rule?”

I hope you enjoyed reading this interview as much as I did. It’s hearing things like this confirms that putting together the Global Trust Conference so entrepreneurs, business owners and corporations can hear how the biggest companies in the world go about building trusting relationships in their organisations, is absolutely what we must do. Zappos have shown what’s possible by creating the perfect working environment and customer experience.

If you would like to come along and hear Hollie speak at the Global Trust Conference then it would be great to have you there. You can learn more about the conference and get your tickets by clicking the link here.

Don’t forget, ticket prices will go up on 1st April so buy now to grab a bargain!

 Buy your tickets NOW!

 

 

 


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CTT International Conference “Building a Values Driven Society”

We are delighted to announce that Michelle Clarke will be speaking at the CTT International Conference in June 2014 hosted by Barrett Values Centre. 
 
Society is made up of many different and vital parts. Societal transformation happens one person at a time, and each and every person has the ability to foster change. We believe this journey starts by living one’s values. 
Barrett Values Centre
 
The aim of the conference is to bring together all sectors of society to forge and deepen new and powerful relationships. By focusing on personal, organisational, national and global transformation, leaders and change agents will share, learn and build community around taking the vision of building a values-driven society into action. You will walk away with tools, methods and, most importantly, the inspiration to implement change in your own life, your communities, your organisations, your world.
 

We will be hosting a pre-conference webinar on March 27.
Register now!  

We think this is a great way to introduce your network to us and get them excited about attending the conference.  
 

Here are the webinar details:

  • What do coaches and other caring professionals need to know so they can support the healthy psychological growth and development of the adults they are working with? 
  • How can doing so help unleash human potential and support 
    a values-driven society? 
Please join Richard Barrett from Barrett Values Centre and Michelle Clarke from Talent Dynamics for an inspiring and informative webinar about evolutionary coaching and the power of trust!  
 
You will have an opportunity to listen to the latest thinking in these areas, as well as ask questions of Richard and Michelle. 
 

Thursday, March 27 at 5pm (CET) 4pm (GMT) 12pm (EST) 9am (PST) 

 

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TDHQ February News

We had a major flurry of bookings for the 2014 Trust Conference in the past few weeks, as we opened up ticket sales on the 14th February! We now already have 0ver 18o people booked to attend which is very exciting!

Next week I’ll be unveiling a very exciting speaker for the conference, who will be flying in from Las Vegas to share an incredible story of Trust, Connection and Happiness!!

I’m also heading to Australia next week to meet with Roger James Hamilton, Creator of Talent Dynamics, as he runs a 4 city tour of his amazing Fast Forward your Business events. Hope to connect with several of you while I’m there. Do come up and say ‘Hi’ if you are there!

Best, Michelle

 


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Trust and Mind Mapping

By Janine Clark

Trust is core to the Talent Dynamics model and it has been interesting to have a recent experience with the value of trust.

Here is some background to trust. Think of a child you know who is about four years old! They are cute, possibly mischievous and it’s a stage of life where there is lots of learning about the world. At this stage little people may seem very young and innocent but they develop a key ability that keeps them safe in life. It’s the ability to ‘mind map’.

Mind mapping

Mind mapping is the ability to read and track the intention of another. On a simple level it’s the skill you use to buy your friend a present that will delight them. It’s also the skill we use to map trust, to know someone’s intention.

I class myself as a very generous and open person with most people, including or especially with clients.  Recently I noticed myself feeling edgy and ‘out of flow’. I hadn’t noticed that a breach of trust had come onto my radar, yet my ability to mind map was warning me.

The long story short is that in this case I was on the receiving end of a client breeching my trust, and I was able to observe the generosity the client missed out on as a result. It reminded me of what I could miss out on if I don’t build that trust with my clients.

My clients can map my intention so best I make it a great one, with their success soundly positioned at the centre. That way we all win..


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Vote for Teejay Dowe as Life Coach of the Year!

We were very excited to read about and support our very own Master Trainer for Teen Talent Dynamics, Teejay Dowe, who has been nominated as Life Coach of the Year in the APCTC awards this year!

If you know Teejay and know of her work, I’m sure you will join us in supporting her to win this one!

You can vote for her by clicking here.

 

 


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Teejay’s word: A gift for young people

Teejay Dowe of Talent Dynamics explains Talent Dynamics for Young People and the amazing results that the project is delivering


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20th Human Resource Summit. 9-11 October 2013, Marriott Hotel Brussels

We highly recommend this event with our Platinum Partner Summit Events! Having attended 2 of their events ourselves, previously, we know just how brilliantly these are organised and implemented and what incredible value they are.

Just a few places remain at the 20th annual Human Resource Summit, taking place 9-11 October, Brussels.

Are you seeking partners to address your HR challenges? Join Summit Events and learn what is innovative in the market place. The Summit facilitates a friendly, time effective and relaxed way for busy HR professionals to review a wide array of providers.

Over 65 Heads of HR have already confirmed their attendance. Here is the current list of confirmed participants.

Company Position
ADP Dealer Services Vice President of HR
Aegis Media HR Lead EMEA
Ahli United Bank (UK) Plc HR Manager
AIB Group Senior HR Business Partner,
Branch Banking
All3media Group Group HR Director
Ardagh Group HR Manager UK & Ireland
ASE PLC Head of Human Resources
Brighton & Sussex University Hospital NHS Trust Operational Director of HR
Buro Happold Ltd International HR Manager &
Head of Global Resourcing
Busaba Eathai Ltd HR Manager
bwin.Party Digital Entertainment Plc Head of HR Operations
Care UK Reward Director
Carlson Wagonlit Italia HR Director Italy and Greece
CGI HR Director Application Services
Coast Fashions Ltd Head of HR
De La Rue Holdings Plc Head of Remuneration
and Benefits
EBRD HR Manager, Mobility &
Compensation
EC Harris Group Head of Human Resources
EPAM HR Manager
Financial Services Compensation Scheme Head of HR & OD
Gatwick Airport Head of HR Delivery
Gatwick Airport Head of Organisational
Development
Genesis Housing Group Deputy HR Director
Glenmark Generics (Europe) Limited HR Manager W.EU
Harris + Hoole HR Director
Hermes Head of Organisation &
Learning Capabiility
IMS Consulting Group HR Director EMEA
Infosys BPO Head of HR EMEA
Keolis (UK) Ltd HR Director
Live Nation Entertainment International Human
Resources Director
London Overground Rail   Operations HR Director
Lowell Group Head of HR and Development
Manufacturing Commercial Vehicles Group HR General Manager
Marshall Aerospace and Defence Systems Head of HR
Mercer Senior HR Business Manager
Merit Medical HR Manager EMEA
Merit Medical Systems Inc Vice President, Global Human
Resources
Misys Plc Head of HR for Europe
MWV HR Director
Nando’s Ltd HR Director
Omnicom Media Group UK (OMG) People Director
OTP Bank Ukraine Head of HR Division
(HR Director)
PHD Media Head of People
Pitney Bowes Ltd HR Director Southern
Europe – France
PPG Industries Europe Director Human
Resources, EMEA
Publicis Ltd Group HR Director,
UK and Nordics
Radisson Blu Edwardian HR Director
Renault UK Ltd HR Global Manager
Royal Bank of Scotland HR Business Partner
Royal Mencap Society HR Director
SABMiller plc Head of Organisational
Development, Europe
Safran Power UK & US HR Business Partner
Scott Bader Group Head of Human Resources
SoundCloud VP People
Stagecoach South Western Trains Ltd HR Director
Starbucks (Marinopoulos Coffee Company) Regional Human Resources
Director South East Europe
SThree Global Head of
HR Business Partners
SThree HR Director
Telefonica Europe Talent and Development Manager
The Carphone Warehouse Group Talent Director
University of Exeter HR Director
Vestas Wind Systems Head of HR
Vodafone Plc (Italy) Head of HR Corporate Functions
WCG HR Manager
Zodiak Media Group SVP Human Resources

 

Are you a provider of HR business solutions to blue-chip organisations in the UK and Europe? The Human Resource Summit will guarantee you a minimum of 20 one-to-one business meetings with senior HRDs in just 2½ days and for a cost-effective, fixed fee!

All introductions are pre-selected by both parties prior to the Summit to ensure relevance. Delegates and suppliers complete a profile about their requirements/offering so meetings are well matched and productive.

Between 35-40 HR service providers to attend. Confirmed suppliers: Kenexa® Limited, an IBM CompanyLaw At WorkImpact InternationalAon Hewitt, XpertHR, and SimplyheathClick here to see the current supplier list.

“This is the first supplier conference that I’ve attended where I felt entirely comfortable. There was no hard sell. The suppliers were more intent on networking and understanding our business. It felt as if building a relationship with their potential clients was the priority; it wasn’t about forging a deal or closing a sale. I will definitely come back next year if you will have me! Deborah Newton, Group HR Director, All3media International

“Stands out as best value and best service/atmosphere of all events of its type. I started attending Summit Events’ HR Summit 18 years ago. We’ve never missed one since! That’s because it is quite simply the best B2B HR event of the year: the best organised, the friendliest, and we keep on getting great results. Have already booked for 2013!”
Peter Gannon, Managing Partner, invigor8

Would you like to learn more?
If you’re interested in attending a well-respected HR networking event that will enable you to find new partners and, most importantly, save you time and money, please contact Summit Events directly on 020 7828 2278 or email georgina.kelly@summit-events.com to receive more detailed information about the event.

Michelle


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Exclusive Speed of Trust Invitation with Platinum Partner Franklin Covey

Exclusive Speed of Trust Session with FranklinCovey practice leader Simon McGlone

Simon McGlone. FranklinCovey

One of our Platinum Partners FranklinCovey, is consistently recognised across the globe as the content leader in Trust, Leadership, Productivity, Organisational Change, Execution, Sales Performance and Personal and Interpersonal Effectiveness. Because of that, they are frequently requested to deliver senior leadership sessions as organisations of all kinds have grown to know and trust them as business advisors.

The focus of The Speed of Trust is to help clients to develop and sustain a high-trust culture. This is achieved through a transformational process, which provides leaders with, the language, behaviour and tools to help them ‘grow trust on purpose’.

For more details about this opportunity or to book Speed of Trust Practice Leader, Simon McGlone, please contact the Franklin Covey Speakers Bureau by calling 01295 274117 or email speakersbureau@franklincovey.co.uk.

INTENT FOR THE SESSION

The Speed of Trust Transformation Process™ institutionalises new language and new behaviour in the context of real work. This simple repeatable process enables leaders as well as individual contributors to be more engaged, more committed and more accountable for change. The results have been groundbreaking.

This session is intended to provide you with an understanding of how you can achieve these groundbreaking results in your business. This indepth look provides a business case for trust and the case for trust at your organisation. You will experience a sample of the Speed of Trust content, including tools and exercises, taken directly from the Speed of Trust programme, to help you understand how you can deliberately increase trust within your organisation.

“The ability to establish, grow, extend and restore trust with all stakeholders – customers, business partners, investors and colleagues – is the key leadership competency of the new global economy”  Stephen M.R. Covey, Best Selling Author of The Speed of Trust

Michelle


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Stephen MR Covey interview

On Monday 24th June at 5pm I’ll be interviewing New York Times and #1 Wall Street Journal best seller Steven M R Covey!

Click here to register now

Covey’s book ‘The SPEED of Trust’ has changed the landscape of how we look at the way we do business, and on this exclusive interview, Stephen will explain how trust drives employee engagement, enables success in the midst of change, and is the greatest leverage for executing your top priorities.

You really won’t want to miss this interview – LIVE at 5pm on Monday 24th!

Click here to register your place

‘See’ you there,

Michelle

PLEASE NOTE: The recording of this interview will not be made available afterwards. The only way to listen is to be on the live call!

Register now

 


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